Table of Contents
Preface ix
Acknowledgment xxvii
Section I Adaptive Complex Enterprise Framework: Characterization, Ontology, Principles, Work Products, and Patterns
Chapter I Characterization of Service Orientation and the Adaptive Complex Enterprise 1
Abstract 1
The Service Delivery Challenge 3
Characteristics of an Adaptive Complex Enterprise 10
Related BioS Trends and Methods 14
ACE Framework and Work Products 28
Tasks Related to Project Background 37
Things to Think About 37
References 38
Endnotes 42
Chapter II Adaptive Complex Enterprise Framework: Ontology, Modeling, Co-Engineering Principles, Work Products 52
Abstract 52
Ontology for Interactions and BioS Performance 55
Modeling: Actions, States, and BioS Stakeholders 71
Business and Systems Co-Engineering Principles 85
ACE Work Products 93
Co-Engineering 102
Tasks for Developing the ACE Structure and Work Product 103
Things to Think About 104
References 106
Endnotes 109
Chapter III Governance and Conceptual, Logical and Installed Architecture Alignment Using Work Products and Workflow 115
Abstract 115
EA Governance 117
Using Technologies, Standards, and Methods for Service Evolution 127
Background and Best Practices 133
Conclusion and Research 149
Tasks for Developing Work Products A-F 151
Things to Think About 152
References 153
Endnotes 156
Chapter IV EA Knowledge for ACE Deployment 159
Abstract 159
Conceptual Patterns 162
Enterprise Knowledge Infrastructure 172
Logical Patterns 183
Operational Service Patterns 207
Infrastructure Monitoring Patterns 207
Interaction-Based Security and Compliance 209
Conclusion and Research 214
Tasks Related toBackground / Secondary Research 214
Things to Think About 215
References 215
Endnotes 218
Section II Co-Engineering Examples
Chapter V Strategic Improvement of Non-Routine Services 221
Abstract 221
The Business Challenge 223
IT-Enabled Strategic Planning and Execution 223
Role of ACE Architecture Team in Business: IT Strategy Alignment 235
Conclusion and Research 239
Tasks Related to Work Product C 241
Things to Think About 241
References 242
Endnotes 245
Chapter VI Co-Engineering Business Need and IT Services 246
Abstract 246
The Business Challenge 248
Background and Best Practices 250
Using ACE Structure Work Products for Chargeback and Capacity Management 255
Organizational Co-Engineering 264
Conclusion and Research 266
Tasks for Alignment of Work Products A-F 267
Things to Think About 268
References 269
Endnotes 269
Chapter VII Co-Engineering IT Services for Lean Operations 271
Abstract 271
The Business Challenge 273
Background and Best Practices 274
Creating an ACE Structure 276
To-Be Co-Engineering Across Dimensions and Work Product B 284
Monitoring and Analysis 290
Project Portfolio and Roadmap: Work Product B 290
Conclusion and Research 294
Tasks for Roadmap for to-be ACE Structure 296
Things to Think About 296
References 297
Endnotes 297
Chapter VIII Management, Monitoring, and Mining of Service Knowledge 299
Abstract 299
Enabling Strategy with Customer Knowledge 304
Enabling Operations with IT Knowledge Management 310
Monitoring the BioS Value and Research 322
Conclusion and Research in Knowledge Mining 325
Tasks for ACE Structure and Continual Improvement 328
Things to Think About 328
References 329
Endnotes 331
Chapter IX Relating IT to Service Innovation 333
Abstract 333
Best Practices in Innovation 335
The Business Challenge 339
IT Trends and Impact to Enterprise Interactions 341
Research in ACE Innovation and Resilience 344
Tasks for ACE Structure and Innovation 347
Things to Think About 347
References 347
Endnotes 350
Chapter X Research Topics in Complex Systems 351
Abstract 351
Co-Engineering 353
Installed Architecture 356
Integrated Development Environment 363
Transformation and Innovation Practice Research and Challenges 365
Tasks for ACE Research Report 372
References 373
Endnotes 375
Appendix 377
Creating the ACE Structure for Continuous Improvement 378
EA Documentation 384
About the Authors 393
Index 395
