COACH: Being a Better Leader by Bettering the Team You Lead
In this highly anticipated follow-up to The Renegade Server, Tim Kirkland examines how leaders can focus on creating stronger, more engaged teams and motivate them to improved performance daily.

Cultivation - The first responsibility of any Coach is to collect, develop and maintain high performing team members. Readers will discover new ways to improve how they recruit, motivate and retain top talent.

Observation - Often, leaders find themselves very 'busy,' but accomplishing little. It's frequently a diagnostic mistake by not taking the time to fully understand the landscape in which we're operating. Readers will learn to observe challenges from multiple perspectives and apply meaningful, lasting solutions.

Accountability - Great coaches know that you don't win games by only watching the scoreboard. Readers will learn how to make team members personally responsible for the work, not just the results.

Connection - When team members are fully connected to the purpose of the work and the mission of the team, they produce better results. Discover how to connect your team to each other and to the greater goal.

Hand-Off - Often, when we fail at Customer Experience, it's not because any one person failed at their role...but because the ball was dropped during the 'hand-off' between team members. Learn how to deliver seamless, customized Customer Experiences by existing as a Coach 'in the gaps.'
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COACH: Being a Better Leader by Bettering the Team You Lead
In this highly anticipated follow-up to The Renegade Server, Tim Kirkland examines how leaders can focus on creating stronger, more engaged teams and motivate them to improved performance daily.

Cultivation - The first responsibility of any Coach is to collect, develop and maintain high performing team members. Readers will discover new ways to improve how they recruit, motivate and retain top talent.

Observation - Often, leaders find themselves very 'busy,' but accomplishing little. It's frequently a diagnostic mistake by not taking the time to fully understand the landscape in which we're operating. Readers will learn to observe challenges from multiple perspectives and apply meaningful, lasting solutions.

Accountability - Great coaches know that you don't win games by only watching the scoreboard. Readers will learn how to make team members personally responsible for the work, not just the results.

Connection - When team members are fully connected to the purpose of the work and the mission of the team, they produce better results. Discover how to connect your team to each other and to the greater goal.

Hand-Off - Often, when we fail at Customer Experience, it's not because any one person failed at their role...but because the ball was dropped during the 'hand-off' between team members. Learn how to deliver seamless, customized Customer Experiences by existing as a Coach 'in the gaps.'
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COACH: Being a Better Leader by Bettering the Team You Lead

COACH: Being a Better Leader by Bettering the Team You Lead

by Tim Kirkland
COACH: Being a Better Leader by Bettering the Team You Lead

COACH: Being a Better Leader by Bettering the Team You Lead

by Tim Kirkland

eBook

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Overview

In this highly anticipated follow-up to The Renegade Server, Tim Kirkland examines how leaders can focus on creating stronger, more engaged teams and motivate them to improved performance daily.

Cultivation - The first responsibility of any Coach is to collect, develop and maintain high performing team members. Readers will discover new ways to improve how they recruit, motivate and retain top talent.

Observation - Often, leaders find themselves very 'busy,' but accomplishing little. It's frequently a diagnostic mistake by not taking the time to fully understand the landscape in which we're operating. Readers will learn to observe challenges from multiple perspectives and apply meaningful, lasting solutions.

Accountability - Great coaches know that you don't win games by only watching the scoreboard. Readers will learn how to make team members personally responsible for the work, not just the results.

Connection - When team members are fully connected to the purpose of the work and the mission of the team, they produce better results. Discover how to connect your team to each other and to the greater goal.

Hand-Off - Often, when we fail at Customer Experience, it's not because any one person failed at their role...but because the ball was dropped during the 'hand-off' between team members. Learn how to deliver seamless, customized Customer Experiences by existing as a Coach 'in the gaps.'

Product Details

ISBN-13: 9780996900829
Publisher: Terrapin Press
Publication date: 09/06/2017
Sold by: Barnes & Noble
Format: eBook
File size: 2 MB

About the Author

Tim Kirkland helps people make more money. He is a customer crusader. As a best-selling author, consultant and speaker, Tim's books, training materials, seminars and other works are used by over 25,000 restaurants, hotels, retail locations and universities worldwide to train and inspire teams to sell more, serve better, lead passionately and succeed. Leading brands that use Tim's products and programs include Applebee's, Brinker International, Coca-Cola, Buffalo Wild Wings, Marriott, Kimpton, MillerCoors, Beam Global, Grease Monkey, Sodexo, Shamrock Foods, Auntie Anne's, Tim Horton's and hundreds more. During his 25+ years in the hospitality industry, Tim has led training and marketing departments for numerous respected brands, been an award-winning operator and a successful restaurateur. His programs focus on specific, actionable tactics that increase sales and intensify guest loyalty by aligning the interests of the company, the crew, and the customer. He delivers highly customized presentations on customer service, salesmanship, marketing, leadership and team engagement. Tim is an alumnus of the Harvard Kennedy School and CEO of Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries. You can reach him at renegadehospitality.com.
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