Coaching, Counseling and Mentoring: How to Choose and Use the Right Technique to Boost Employee Performance

Coaching, Counseling and Mentoring: How to Choose and Use the Right Technique to Boost Employee Performance

by Florence Stone

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Overview

Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there’s a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don’t truly understand how and when to do each. Coaching, Counseling&Mentoring provides helpful tools like self-assessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of all their people.This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. This is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

Product Details

ISBN-13: 9780814430101
Publisher: AMACOM
Publication date: 01/03/2007
Sold by: HarperCollins Publishing
Format: NOOK Book
Pages: 240
File size: 379 KB

About the Author

Florence M. Stone (New York, NY) has more than 30 years of experience as a writer and editor with the American Management Association. Her previous books include The Mentoring Advantage and The Manager's Question and Answer Book

Table of Contents

Contents

Introduction: Three Ways to Develop

High-Performance Employees

1

Section I: Coaching

9

Chapter 1. Your Role as Coach

11

Chapter 2. Coaching as an Ongoing Responsibility

30

Chapter 3. Let's Talk: “Should I Say That?”

44

Chapter 4. Coaching Traps and Problems

55

Section II: Counseling

71

Chapter 5. Why Counsel Troublesome People?

73

Chapter 6. How to Turn Around Problem Employees and Employees with Problems

92

Chapter 7. Let's Talk: Specific Counseling Sessions

113

Chapter 8. Counseling Dilemmas: Traps and Pitfalls to Avoid

132

Section III: Mentoring

153

Chapter 9. What Mentoring Can Do to Help High Achievers—and You

155

Chapter 10. Mentor as a Role Model, Broker, Advocate, and Career Counselor

172

Chapter 11. Let's Talk: Face-to-Face and EConversations

190

Chapter 12. Mentoring Traps to Avoid

205

Epilogue. Your Role as a Leader

221

Index

225

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