Collaborative Business Design: Improving and innovating the design of IT-driven business services

The logical step up from focusing just on IT, this makes perfect sense
Ken Wilson (Director, BrightHorse, UK)

I loved the concept and the sensible approach to what are sometimes seen as complex issues.
Dave Jones (Director & Principal ITSM Consultant, UK)

Only by understanding IT-driven business services and anchoring them in a service design statement (SDS) can enterprises translate business needs into IT-intensive business services.

In Collaborative Business Design – Improving and innovat...