Customer Evaluations of Service Failure and Recovery Encounters
Doctoral Thesis / Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company’s response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004
1123712505
Customer Evaluations of Service Failure and Recovery Encounters
Doctoral Thesis / Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company’s response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004
42.14
In Stock
5
1
Customer Evaluations of Service Failure and Recovery Encounters
338
Customer Evaluations of Service Failure and Recovery Encounters
338
42.14
In Stock
Product Details
| ISBN-13: | 9783656990482 |
|---|---|
| Publisher: | GRIN Verlag GmbH |
| Publication date: | 03/02/2012 |
| Sold by: | Libreka GmbH |
| Format: | eBook |
| Pages: | 338 |
| File size: | 3 MB |
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