A professor accepts a job in a customer service call center and embarks on a spiritual journey...
Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this book explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the "Three-Way CSR Conversation" and let God serve others through you. He offers advice in dealing with “The Customer from Hell,” overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized.
You may never look at customer service the same way again.
|Publisher:||Ronald R Johnson|
|File size:||198 KB|
About the Author
Ronald R. Johnson has a PhD in Philosophy from Saint Louis University and teaches at Spring Arbor University in Michigan (USA). He has published articles in The Congregationalist, Religious Studies, Philosophy and Rhetoric, The History of Philosophy Quarterly, Philosophy Now, The Way of St. Francis, and Alive Now. He is the author of both fiction and non-fiction works that encourage people to think about their place in the larger scheme of things.