Dynamic Capacity Management for Healthcare: Advanced Methods and Tools for Optimization

by Pierce Story

Overview

While hospitals can learn from other industries, they cannot be improved or run like factories. With work that is more individualized than standardized, and limited control over volume and arrivals, even the leanest-minded hospital must recognize that healthcare systems are more dynamic than nearly any work environment.Written with the creativity n

Product Details

ISBN-13:	9781040180679
Publisher:	Taylor & Francis
Publication date:	12/08/2010
Sold by:	Barnes & Noble
Format:	eBook
Pages:	226
File size:	6 MB

About the Author

During his 20+ year healthcare career, Pierce Story has dealt with complex systems redesign, operations improvement, and performance analysis throughout hospitals and health systems. Pierce brings years of experience, unique perspectives, and new concepts to chronic disease management, capacity management, patient care, and health system redesign. Having developed several new applications and toolsets for the analysis and redesign of key clinical operations and patient care capacity strategies, Pierce understands the needs of the industry and the failings of traditional solutions. His vision is a new way of managing the provision of healthcare in the United States.

Pierce has a Masters Degree in Health Policy and Management from the Muskie School of Public Policy in Portland, Maine, and is trained in both Six Sigma and Lean methodologies. Pierce is also a Diplomate, Past President, and active member of the Society for Health Systems, a volunteer organization of over 900 healthcare performance improvement specialists and engineers. He is a member of the Leadership Council of the American Society for Quality‘s Healthcare Division.

Table of Contents

Prologue: Kenji‘s Story. Preface: Blasphemy. Acknowledgments. Introduction. Variability: Killer of Capacity. Interdependencies. DCAMM Introduction. Predictive Analytics. Demand Components: The Emergency Department. Surgical Services and DCAMM Analytics. Up Down Up: Creating a Systems View from a Component Perspective. Capacity Patterns and Analytics for DCAMM. Dynamic Resource Allocations, Dynamic Standardization, and Workload Analytics. A Word on Mandated Nurse Patient Ratios. Outlier Management and System Balance. Epilogue: Kenji‘s Story (Continued).

What People are Saying About This

From the Publisher

Pierce Story has added an important chapter to the growing body of literature on healthcare performance improvement. His theme of managing effectively to actual demand is compelling, and the contention that healthcare leaders should not be dogmatic about the methods or tools of continuous improvement is right on target.
—Pat Hagan, President and COO, Seattle Children’s Hospital

Why does every healthcare improvement project we undertake fall short of our intended goals? We have tried all the techniques and tools of other industries and still cannot achieve the desired outcomes. Despite heroic efforts, patients wait – that is the end result. They wait everywhere – and costs, counted on a variety of scales, continue to mount. What element is missing? The answer is dynamic demand capacity matching and management. Within this book, you begin the journey of understanding how the protean interdependent relationships unique to healthcare delivery, each with their own variability, combine to form an intricate ballet that is actually predictable and manageable. This book is a must-read for anyone engaged in healthcare improvement, whether you work in a clinic, hospital, or healthcare system.
—Keith Messner, MD, MBA, BSN , Emergency Physician, Healthcare Transformation Medical Director, Cape Fear Valley Health System. Fayetteville, North Carolina

Healthcare is facing a huge challenge in reforming delivery predicted on changes and incentives in payment. Without revamping dynamic delivery systems to reduce and to reallocate current costs, chaos and disruption will likely occur. We need the analytical tools and creative mindset outlined in this book to help guide us on the path to reform. Thanks for the knowledge and for the encouragement to get it done.
—Mike Sack, CEO, Hallmark Health

Editorial Reviews

Pierce Story has added an important chapter to the growing body of literature on healthcare performance improvement. His theme of managing effectively to actual demand is compelling, and the contention that healthcare leaders should not be dogmatic about the methods or tools of continuous improvement is right on target.
—Pat Hagan, President and COO, Seattle Children’s Hospital

Why does every healthcare improvement project we undertake fall short of our intended goals? We have tried all the techniques and tools of other industries and still cannot achieve the desired outcomes. Despite heroic efforts, patients wait – that is the end result. They wait everywhere – and costs, counted on a variety of scales, continue to mount. What element is missing? The answer is dynamic demand capacity matching and management. Within this book, you begin the journey of understanding how the protean interdependent relationships unique to healthcare delivery, each with their own variability, combine to form an intricate ballet that is actually predictable and manageable. This book is a must-read for anyone engaged in healthcare improvement, whether you work in a clinic, hospital, or healthcare system.
—Keith Messner, MD, MBA, BSN , Emergency Physician, Healthcare Transformation Medical Director, Cape Fear Valley Health System. Fayetteville, North Carolina

Healthcare is facing a huge challenge in reforming delivery predicted on changes and incentives in payment. Without revamping dynamic delivery systems to reduce and to reallocate current costs, chaos and disruption will likely occur. We need the analytical tools and creative mindset outlined in this book to help guide us on the path to reform. Thanks for the knowledge and for the encouragement to get it done.
—Mike Sack, CEO, Hallmark Health

From the Publisher

Pierce Story has added an important chapter to the growing body of literature on healthcare performance improvement. His theme of managing effectively to actual demand is compelling, and the contention that healthcare leaders should not be dogmatic about the methods or tools of continuous improvement is right on target.
—Pat Hagan, President and COO, Seattle Children’s Hospital

Why does every healthcare improvement project we undertake fall short of our intended goals? We have tried all the techniques and tools of other industries and still cannot achieve the desired outcomes. Despite heroic efforts, patients wait – that is the end result. They wait everywhere – and costs, counted on a variety of scales, continue to mount. What element is missing? The answer is dynamic demand capacity matching and management. Within this book, you begin the journey of understanding how the protean interdependent relationships unique to healthcare delivery, each with their own variability, combine to form an intricate ballet that is actually predictable and manageable. This book is a must-read for anyone engaged in healthcare improvement, whether you work in a clinic, hospital, or healthcare system.
—Keith Messner, MD, MBA, BSN , Emergency Physician, Healthcare Transformation Medical Director, Cape Fear Valley Health System. Fayetteville, North Carolina

Healthcare is facing a huge challenge in reforming delivery predicted on changes and incentives in payment. Without revamping dynamic delivery systems to reduce and to reallocate current costs, chaos and disruption will likely occur. We need the analytical tools and creative mindset outlined in this book to help guide us on the path to reform. Thanks for the knowledge and for the encouragement to get it done.
—Mike Sack, CEO, Hallmark Health

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