DYNAMICS OF GOVERNMENT IT INNOVATION IN SINGAPORE: CASEBOOK: A Casebook

by Gary S C Pan

Overview

Focusing on issues in the management and governance of IT innovation, this book links concepts and theories of academic learning to actual real-life scenarios from the successful experiences of public and private sector organisations in Singapore. While there is little disagreement that innovation is the fundamental source of value creation and competitive advantage, investment in IT to support and foster innovation by no means guarantees success. There are various issues to be considered, such as the question of processes and structures that need to be in place in order to maximise value, how to leverage IT innovation to formulate constantly evolving strategies so as to seize emergent opportunities, and how to overcome challenges faced in implementation, amongst others. Suitable as a complement to main texts for academic courses on accounting information systems and management information systems, as well as a guide for business professionals in this field, the book provides a concise introduction on the subject through the use of case studies and teaching notes, affording a broad perspective on the most important issues.

Product Details

ISBN-13:	9789814417846
Publisher:	World Scientific Publishing Company, Incorporated
Publication date:	08/29/2013
Sold by:	Barnes & Noble
Format:	eBook
Pages:	296
File size:	4 MB

Table of Contents

Preface v

About the Contributors ix

Case 1 The Evolution of Singapore's Infocomm Plans: Singapore's e-Government Journey from 1980 to 2007 Barney Tan Pan Shan Ling Virginia Cha 1

Case 2 Singapore E-Government Initiatives: Engaging Users Calvin Chan Pan Shan Ling 41

Case 3 Developing a Customer-Centric, Inclusive E-Government: Lessons from the Central Provident Fund Board of Singapore Barney Tan Pan Shan Ling Virginia Cha 53

Case 4 Constructing a Platform for Information Technology Value Co-Creation: Lessons from the Alliance for Corporate Excellence Programme (ACE) of Singapore's Ministry of Finance Barney Tan 85

Case 5 Accounting and Corporate Regulatory Authority's BizFile System Calvin Chan 103

Case 6 Achieving and Enhancing E-Government Integration: Lessons from the Land Data Hub Project of the Singapore Land Authority Barney Tan Pan Shan Ling 115

Case 7 NS Portal: Transforming the Public Services of the Ministry of Defence of Singapore Barney Tan 135

Case 8 Capability Deployment in Crisis Response to Asian Tsunami Disaster Gary Pan 177

Case 9 Facilitating Feature-Function Stakeholder Fit in Enterprise System Implementation: Lessons from Republic Polytechnic S. Sathish 187

Case 10 LTA's ONE.MOTORING Portal Calvin Chan Mahdiek Taher 207

Case 11 IT Implementation: Lessons from Grand Mercure Roxy Hotel Sitoh Mun Kiat Pan Shan Ling 221

Case 12 IT in Supply Chain Management: Batanaindo Shipping & Warehouse Pte Ltd Leong Mei Ling Pan Shan Ling 243

Case 13 Healthway Medical Group's Clinical Management System Anand Ramchand Leong Mei Ling 263

About the Editor 279

Index 281