Educating Your Clients from A to Z: What to Say and How to Say It

Professional development experts believe that only 15% of job success stems from technical skills and that the other 85% is due to communication and interpersonal skills. For the most part, these skills are not inherent. They must be developed, nurtured, and practiced in real-life (and sometimes trying) settings. Use this resource to empower your staff! Because veterinarians can't be the only ones providing client education, the entire veterinary practice team must work on building rapport ...