Table of Contents
Introduction 1
Chapter 1 The Bottom Line 5
Chapter 2 Avoiding Disengagement 11
Chapter 3 How We Act (Self) 21
Show Integrity 22
Earn Respect 27
Be Transparent and Vulnerable 32
Maintain a Positive Attitude 39
Chapter 4 How We Interact (Team) 47
Treat People Like People 48
Communicate Effectively 53
Treat Adults Like Adults 61
Resolve Conflict 66
Show Appreciation And Recognition 72
Chapter 5 How We Guide (Organization) 77
Develop Compelling Initiatives 78
Set Clear Expectations 85
Develop People 90
Be Inspiring 96
Be of Service 101
Lead Appropriately 105
Chapter 6 Blueprint For Success 109
Step 1 Conduct an Initial Survey 110
Step 2 Conduct an In-Depth Assessment 111
Step 3 Conduct 360° Leadership Assessments 112
Step 4 Address the Issues 113