Enterprise 2.0: How to Manage Social Technologies to Transform Your Organization

Enterprise 2.0: How to Manage Social Technologies to Transform Your Organization

by Andrew McAfee

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"Web 2.0" is the portion of the Internet that's interactively produced by many people; it includes Wikipedia, Facebook, Twitter, Delicious, and prediction markets. In just a few years, Web 2.0 communities have demonstrated astonishing levels of innovation, knowledge accumulation, collaboration, and collective intelligence.

Now, leading organizations are bringing the Web's novel tools and philosophies inside, creating Enterprise 2.0. In this book, Andrew McAfee shows how they're doing this, and why it's benefiting them. Enterprise 2.0 makes clear that the new technologies are good for much more than just socializing-when properly applied, they help businesses solve pressing problems, capture dispersed and fast-changing knowledge, highlight and leverage expertise, generate and refine ideas, and harness the wisdom of crowds.

Most organizations, however, don't find it easy or natural to use these new tools initially. And executives see many possible pitfalls associated with them. Enterprise 2.0 explores these concerns, and shows how business leaders can overcome them.

McAfee brings together case studies and examples with key concepts from economics, sociology, computer science, consumer psychology, and management studies and presents them all in a clear, accessible, and entertaining style. Enterprise 2.0 is a must-have resource for all C-suite executives seeking to make technology decisions that are simultaneously powerful, popular, and pragmatic.

Product Details

ISBN-13: 9781422155141
Publisher: Harvard Business Review Press
Publication date: 12/01/2009
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 240
File size: 737 KB

About the Author

Andrew McAfee coined the phrase "Enterprise 2.0" in a 2006 Sloan Management Review article. He is on the faculty of Harvard Business School's Technology and Operations Management department. His research investigates IT's impact on organizations' performance and competitive position. He has authored more than fifty case studies as well as articles in Harvard Business Review, Sloan Management Review, and other journals.

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Enterprise 2.0: How to Manage Social Technologies to Transform Your Organization 4.3 out of 5 based on 0 ratings. 12 reviews.
ElectricRay on LibraryThing More than 1 year ago
In my private life I have long been entranced by the potential of the collaborative internet (225 reviews in, this shouldn't come as a big surprise) and have, as a result being trying my darndest to evangelise its benefits in my professional life - no small challenge, involving as it does a bunch of lawyers inhabiting the more cobwebbed crannies in the infrastructure of a bank. To that end I've set up wikis, libraries, discussion forums and sharepoint sites all, for the most part, to no avail. Old habits die hard in any circumstance, but amongst moribund lawyers they live on like zombies. In recent times I have taken to trying to understand, or at any rate deduce, whether it is simply a challenge to the design of our particular distributed system or whether it is more a problem of the psychological configuration of the communal working environment, or some unholy, un-dead combination of the two, which renders barren my efforts. Given my current place of toil is basically one gigantic supercomputer, part human, part machine and therefore, you would think, ripe for the benefits enterprise collaboration can bring - it is frustrating to say the least to discover how immune it appears to be to those very charms. In my studies I have consulted learned (and excellent) theoretical volumes like Lawrence Lessig's Code: Version 2.0 and Yochai Benkler's The Wealth of Networks: How Social Production Transforms Markets and Freedom, and populist ones like Chris Anderson's The Long Tail and Don Tapscott's Wikinomics: How Mass Collaboration Changes Everything, and all tell me, with varying degrees of erudition and insight, that the new world order is at hand. Except, for all my efforts and enthusiasm, it isn't. Of the 585 articles in our wiki, I have personally authored, in their entirety, about 550 of them. I can't persuade anyone to use a discussion board but me (discussing things with myself palls after a while) and while SharePoint has been taken up with some gusto, it has invariably been done so stupidly, without thought for the collaborative opportunities it offers. Everyone sets up their own SharePoint sites, protects it like a fiefdom, and ignores all others. I have been looking for the book that explains these challenges of the new world order and which explains how this entropy can be fought. Andrew Mcafee's Enterprise 2.0 might just be that book. Mcafee is a believer, and a convert from a position of scepticism but, unlike (for example) Chris Anderson, he is not so starry eyed that he can't apprehend the challenges presented. Mcafee takes us through four case studies (all thrillingly on point for me!) of business executives trying, and struggling, to collaborate using existing tools. Mcafee maps these efforts (namely technological solutions) to his own sociological analysis which differentiates groups in terms of the strengths of existing ties between the individuals purporting to connect: there are strong bonds (as between direct colleagues in geographically centralised team, weaker bonds (as between fellow employees of a wider organisation) and right out at the limit, no particular bonds at all - the Wikipedia example. Different types of emergent social software platforms (ESSPs) work better for different types of community bond. Mcafee also deals with the "long haul" challenges, which acknowledges that, particularly where there is an "endowment" collaboration system to overcome (email being the most obvious), or where collaborative opportunity is "above the flow" rather than in it (i.e., collaboration is a voluntary action completed after the "compulsory" work is done), the change in behaviour will take a long time, so stick with it (encouraging stuff for this lone wiki collaborator!) Ultimately Mcafee doesn't have the answers - nor should we expect him to - but his analysis is thoughtful, credible (as opposed to the more frequent "credulous") and optimistic - Enterprise 2.0 needs evangelists and "prime movers" who are engaged an
dougcornelius on LibraryThing More than 1 year ago
If you have heard of Enterprise 2.0, they you have heard of McAfee. He coined the term in his 2006 paper in the MIT Sloan Management Review: Enterprise 2.0: The Dawn of Emergent Collaboration.You will enjoy the book. It pulls together all of the bits and pieces that he has said about Enterprise 2.0. Because even if you are familiar with McAfee and Enterprise 2.0, you have not had it all put together nicely in one place. I learned some great new things and was able to see some old things in a new perspective. This is the first book that puts it all into one place.If you are not familiar with Enterprise 2.0, then you should definitely read this book.We are at at the tipping point for a new way to communicate. Email was revolutionary when it came out. We could communicate using the internet. It was cheap and easy.Now we are able to communicate using webpages. This a very different way to communicate than the pure back-and-forth of email and the letters that preceded email. The shift is from channel communications to platform communications, moving from inherently private communication to inherently public communication.One of the challenges is that the innovation and lessons are coming from the public space into the enterprise. In the past, the innovation in communication technology came from inside the enterprise out to the public space. It used to be hard to establish an email account. You needed big servers and IT support from a company or university. Now you can establish a new email account in seconds from Google using gmail.With these 2.0 tools we are seeing a reverse in the flow of technology. The internet has gotten much more efficient at finding information than the tools inside our enterprise. Is it easier to find information on the internet using Google or to find information in your corporate intranet?Those of you who are familiar with McAfee or his blog will find some familiar passages.* There is a discussion of his SLATES perspective on the elements of Enterprise 2.0: Search, Links, Authoring, Tags, Extensions, and Signals.* The story of Wikipedia* The power of weak ties and the expansion of the Dunbar's number* The evolution from the channel communication to platform communication* The success of Intellipedia among the intelligence communityMcAfee also delves into compliance aspects of enterprise 2.0. In a discussion with the CIO of Dresdner Kleinwort Wasserstein, JP Rangaswami, they discuss how the platform communications of enterprise 2.0 makes compliance easier. Our current mainstream communication tools of email and IM are inherently private. Being private, they are harder to monitor. It's also harder to spot misinformation, negligent information and bad acts. The more open platform communication of enterprise 2.0 allow more people to be on the lookout for bad patterns, misinformation and compliance issues.The book takes you through the next big steps of adoption and outlines factors for success, overcoming the knee-jerk reaction to be private, counter fears of abuse, and overcoming the 9X effect for adoption.The book is worth the purchase price and the time to read it, regardless of whether you are an enterprise 2.0 veteran or a newbie.In the interest of disclosure, Andy not only gave me a copy of his book, but also autographed it. I'm easily swayed to write about something when it is given to me. He also supplied me with copious amounts of alcohol at parties after the Enterprise 2.0 Conference in San Francisco and the Enterprise 2.0 Conference in Boston. (Another surefire way to get my attention.)
Anonymous More than 1 year ago
For those struggling to understand how to use Web 2.0 tools for work, this helps lay out a framework to begin adjusting workflows - and how to do that - with these tools. Concise, easy read that gives a conceptual overview as well as some specific examples.
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RolfDobelli More than 1 year ago
Andrew McAfee, a research scientist at the Massachusetts Institute of Technology, coined the term "Enterprise 2.0" to refer to the organizational use of wikis, blogs and social networks that are modeled after Web 2.0 sites, such as Facebook and Wikipedia. His thoughtful, insightful report details the remarkable innovations and benefits that Enterprise 2.0 enables. He explains how companies can exploit advanced Web technologies to become marketplace winners. Conversely, he warns that those who don't adapt to new technologies will fall behind. getAbstract recommends his well-informed book to executives, strategic planners and information technology leaders. It offers practical, advanced tools for remaining competitive. To learn more about this book, check out the following link: http://www.getabstract.com/summary/12264/enterprise-2.0.html
jkWI More than 1 year ago
Excellent introduction into the expansion of Web 2.0 tools (i.e., Facebook, Myspace, Twitter, etc.) into the Enterprise. Enterprise 2.0 properly covers the potential benefits and describes the challenges facing business in deploying Web 2.0 tools internally.
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johntodor More than 1 year ago
"Two days ago I heard Andy McAfee talk at the Enterprise 2.0 conference and decided I needed to read his book. First, lets get this out of the way, Andy coined the term and now their is a biannual conference on the topic. More importantly there is a rapidly growing momentum for companies to adopt social computing tools to improve productivity, organizational adaptiveness and innovation. This book will give you a good foundation for understanding why the momentum is building. McAfee discusses why social computing, especiallyy collaboration, is having such a profound impact on the companies that have adopted it. Even if you are new to this field he will get you up to speed by defining the essence of the tools and illustrating how they are being used. Importantly, he doesn't gloss over the challenges of adoption. The IT part is straight forward, the organizational and individual change involved is another issue. Having said that, I agree with McAfee that those who don't embrace the tools will find it increasingly difficult to compete in today's fast-paced, fast-changing business climate. Get primed now and read this book."
Anonymous More than 1 year ago