Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement

by Michael R. Kelly

Overview

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

1. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
2. Test Implement: Implement these actions on a trial basis to determine their effectiveness.
3. Standardize: Ensure that useful actions are preserved.

Product Details

ISBN-13:	9781138464124
Publisher:	Taylor & Francis
Publication date:	09/14/2017
Pages:	176
Product dimensions:	8.25(w) x 11.00(h) x (d)

Table of Contents

Preface Chapter One: A New Way of Thinking Chapter Two: A Systematic Approach Chapter Three: Tools for Quality Improvement Chapter Four: Applying the Tools for Quality Improvement Glossary Bibliography Index