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Overview
Product Details
ISBN-13: | 9781773272191 |
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Publisher: | Pontefract Group Consulting Inc. |
Publication date: | 06/02/2022 |
Pages: | 336 |
Product dimensions: | 5.50(w) x 8.50(h) x 0.75(d) |
About the Author
He is the best-selling author of three books: OPEN TO THINK, THE PURPOSE EFFECT and FLAT ARMY. A renowned speaker, Dan has presented at four different TED events and also writes for Forbes, Harvard Business Review and The Huffington Post. Dan is an adjunct professor at the University of Victoria, Gustavson School of Business and has garnered more than 20 industry awards over his career.
Previously as Chief Envisioner and Chief Learning Officer at TELUS—a Canadian telecommunications company with revenues of $14 billion and 50,000 global employees—he launched the Transformation Office, the TELUS MBA, and the TELUS Leadership Philosophy, all award winning initiatives that dramatically helped to increase the company’s employee engagement to record levels of nearly 90%. Prior to TELUS he held senior roles at SAP, Business Objects and BCIT.
Dan and his wife, Denise, have three children (aka goats) and live in Victoria, Canada.
Table of Contents
Acknowledgments x
CHAPTER 1: THE MONA LISA IS SO SMALL! 1
My Fears 5
Whose Job Is Leadership, Anyway? 7
Engaging Defi nitions 9
Why Is Engagement Good? 14
Why Is Disengagement Bad? 16
The Organization vs. Life Itself 18
Why This Book? Why “Flat Army”? 20
CHAPTER 2: HOW’D WE GET SO RIGID? 27
The Grocery Store of Hierarchy 29
Monarchy as a Catalyst? 32
War Games and the Industrial Revolution 34
The Dark Side 36
Organizational Learned Helplessness 41
CHAPTER 3: THE CONNECTED LEADER 46
Open Says Me 48
The Connected Leader Chasm 50
Falling into the Chasm 52
From the Harmful to the Hopeful 55
An Apple Story 55
A Johnson & Johnson Story 57
The Flat Army Philosophy 60
The Connected Leader Attributes (CLA) 61
The Three Be’s of General Sherman 63
The Participative Leader Framework 67
The Collaborative Leader Action Model 69
The Pervasive Learning and Collaboration Technologies Models 70
CHAPTER 4: BECOMING A CONNECTED LEADER 72
Trusting 74
Involving 77
Empathizing 79
Developing 82
Communicating 86
CHAPTER 5: BEING A CONNECTED LEADER 90
Analyzing 92
Deciding 95
Delivering 98
Cooperating 101
Clowning 105
CHAPTER 6: BEYOND THE CONNECTED LEADER 110
Coaching 112
Measuring 116
Exploring 119
Adapting 122
Bettering 125
CHAPTER 7: THE PARTICIPATIVE LEADER FRAMEWORK 132
The Untutored Eye 132
Say It Forward 134
Guanxi 136
Autopoiesis 139
Know Who You Know: Neighbor Networks 140
Putting It All Together 145
The Participative Leader Framework 146
Continuous 147
Authentic 148
Reciprocal 148
Educating 149
Direct Professional and Personal Networks 149
Contribute and Consume 150
Participative Leader Framework in Action 152
CHAPTER 8 : THE COLLABORATIVE LEADER ACTION MODEL 155
Heterarchy Is Not Anarchy 158
Hat Tip to Wirearchy 160
Shell of the CLAM 162
Connect (With Others) 165
Consider (All Options) 166
Communicate (The Decision and Action Plan) 168
Create (The Result) 171
Confi rm (The Result Met the Target) 174
Congratulate (Through Feedback and Recognition) 176
When to CLAM and When Not to CLAM 178
Degrees of Flawless Execution and Collaborative Engagement 182
Worst Practice 182
Bad Practice 183
Good Practice 184
Best Practice 184
CHAPTER 9: LEARNING AT THE SPEED OF NEED 187
Does Organizational Learning Matter? 190
70–20–10 or 3–33? 192
Formal Learning 196
Informal Learning 200
Social Learning 204
CHAPTER 10: TOOLS, RULES AND JEWELS OF BEING A FLAT ARMY LEADER 210
Click Next for the “Cons” of Collaboration 213
Conversation 215
Micro-Blogging 216
Instant Messaging 217
Comments 218
Discussions 219
Email 220
Content 221
Wikis 221
Video Sharing 222
Blogs 224
Webjams 225
User-Generated Content 226
Context 227
Search 228
Personal Profiles 229
Badging 230
Ratings 231
Tagging 232
Collaboration Technologies and Sales 2.0 233
The Technology Strikes Back 235
CHAPTER 11: FLAT ARMY IN ACTION 239
NHS 239
Good Rockin’ Tonite 241
Research in Motionless 244
The Spirit of Hitachi 247
Lessons from Scotiabank 249
Zappos 251
HCL Technologies 252
Flat Army at TELUS 254
CHAPTER 12: THE CULTURE QUEST OF FLAT ARMY 260
Flat Army Philosophy 263
Rolling Out Flat Army 267
Impact: Direct Team 268
Impact: Organization (indirect teams) 273
Afterword: In Collaborative Conclusion 281
Endnotes 285
About the Author 301
Index 303