From Conflict to Courage: How to Stop Avoiding and Start Leading

by Marlene Chism Narrated by Marlene Chism

Overview

Conflict is workplace kryptonite. This book shows how to build a conflict capacity to turn conflict into an opportunity for growth.

Unresolved conflict wastes time, inhibits productivity, hampers team performance, and negatively affects business outcomes. As a result, many leaders either mismanage conflict or avoid it altogether, putting their entire organization at risk.

The only way for leaders to productively manage conflict is to expand their capacity for it. Conflict capacity is about recognizing one's own mental and emotional limits, expanding a tolerance for discomfort, and skillfully navigating the complexities of conflict.

Three integral elements make up conflict capacity:

¿ culture (workplace support for leaders initiating accountability conversations)
¿ the inner game (tolerance for withstanding the conflict storm)
¿ the outer game (development of the skills and abilities necessary to mediate conflict to a desired end result)

This book teaches readers how to approach difficult conversations and work with high-conflict people while overcoming their internal and external barriers to give them better emotional integrity and a clearer vision for the future of their organization.

Editorial Reviews

From the Publisher

Leaders who know how to manage conflict to get positive results know how to attract and keep business. From Conflict to Courage highlights many of the tools and techniques we offer our franchise owners to help them become the outstanding leaders they are today. It is a very practical and excellent how-to guide.”
—Bill Stoller, CEO and founder, Express Employment Professionals
 
“From Conflict to Courage offers leaders a vision of how to become change agents by addressing conflict and modeling the behaviors that promote trust, collaboration, and inclusion. A must-read for leaders at every level of an organization.”
—Vladimir and Danijela Kovačević, cofounders, Inovatec
 
“For most leaders, conflict is something to avoid at all costs. In From Conflict to Courage, Marlene Chism makes the case for why we need to rethink how we view conflict and provides readers with an actionable blueprint for how to handle those difficult conversations and achieve greater alignment in their organization.”
—Tanveer Naseer, MS, Inc. Top 100 leadership and management expert, award-winning leadership writer, leadership podcast host, and author of Leadership Vertigo
 
“We call them ‘difficult conversations.’ They’re part of a leader’s job. However, too many leaders avoid those conversations whenever they can. In this book, Marlene Chism makes the case for why difficult conversations are an opportunity to improve. Even better, she tells you how to do it. If you’re a leader, especially one who avoids difficult conversations, this book should be on your must-read list.”
—Wally Bock, author, blogger, and writing coach

Product Details

BN ID:	2940178627297
Publisher:	Berrett-Koehler Publishers
Publication date:	05/03/2022
Edition description:	Unabridged

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