Hospitality Management Series: The Quest for Remarkable Service

by Ed Rehkopf

Overview

A description of the necessary organizational building blocks for your hospitality operation to consistently deliver high levels of customer service. Though originally written for the private club industry, the concepts contained in this book apply just as much to any hospitality operation - hotels, resorts, and restaurants.

Product Details

BN ID:	2940033236213
Publisher:	Ed Rehkopf
Publication date:	05/13/2012
Sold by:	Smashwords
Format:	eBook
File size:	161 KB

About the Author

Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.