Human Factors in the Design and Evaluation of Central Control Room Operations

by Neville A. Stanton, Paul Salmon, Daniel Jenkins, Guy Walker

Overview

An invaluable resource, this book discusses the human factors that affect control operations and their implications for staff. It covers competencies for control room work, training and training needs analysis, development and maintenance of procedures, communication processes within and outside the control room, manning of the control room, automation and allocation of function, supervision of staff, and shift patterns. The author also examines control room layout. SCADA assessment, alarms, environment, human error potential, and safety culture are each assessed against contemporary human factors and ergonomics guidelines.

Product Details

ISBN-13:	9781040062388
Publisher:	CRC Press
Publication date:	11/18/2009
Sold by:	Barnes & Noble
Format:	eBook
Pages:	446
File size:	7 MB

About the Author

Neville A. Stanton, Paul Salmon, Daniel Jenkins, Guy Walker

Table of Contents

Introduction to Human Factors and Ergonomics. Competencies. Training. Procedures. Communication Process. Manning and Workload. Automation. Supervision. Shift Patterns. Control Room Layout. Supervisory Control and Data Acquisition (SCADA). Alarms. Environment. Human Error. Safety Culture.

What People are Saying About This

From the Publisher

... a fantastic book that shows what it takes to ensure support staff work and operate together, in a formal and efficient manner. The book integrates the topics of human factors and ergonomics to create an incredibly valuable tome. ... While the book was written primarily for control room settings, it is relevant for those in IT . ...If they have management support to deploy the formal methods detailed in the book, they will find that they can create significantly higher levels of customer and end-user satisfaction.
—Ben Rothke, writing on slashdot.org, March 1, 2010

Editorial Reviews

"... a fantastic book that shows what it takes to ensure support staff work and operate together, in a formal and efficient manner. The book integrates the topics of human factors and ergonomics to create an incredibly valuable tome. The book details the interactions between people and their working environment, and shows in depth how the work environment can and must be designed to reduce errors, improve performance, improve the quality of work, and increase the work satisfaction of the workers themselves.

While the book was written primarily for control room settings, it is relevant for those in IT if they have any involvement in remote support, security operation centers (SOC) and network operation centers (NOC).

While the book is of value to anyone involved in operation, those who will find the most value are those charged with the management and operations or large groups or operations. If they have management support to deploy the formal methods detailed in the book, they will find that they can create significantly higher levels of customer and end-user satisfaction."

--Ben Rothke, writing on slashdot.org

... a fantastic book that shows what it takes to ensure support staff work and operate together, in a formal and efficient manner. The book integrates the topics of human factors and ergonomics to create an incredibly valuable tome. ... While the book was written primarily for control room settings, it is relevant for those in IT . ...If they have management support to deploy the formal methods detailed in the book, they will find that they can create significantly higher levels of customer and end-user satisfaction.
--Ben Rothke, writing on slashdot.org, March 1, 2010

From the Publisher