ISBN-10:
0974386006
ISBN-13:
9780974386003
Pub. Date:
04/01/2004
Publisher:
Second River Healthcare Press
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently: Cultural Insights from a Hospital Executive Who Became a Disney Cast Member

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently: Cultural Insights from a Hospital Executive Who Became a Disney Cast Member

by Fred LeeFred Lee
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Product Details

ISBN-13: 9780974386003
Publisher: Second River Healthcare Press
Publication date: 04/01/2004
Series: Distributed (Non-Hap)
Pages: 216
Sales rank: 75,727
Product dimensions: 5.60(w) x 8.60(h) x 0.90(d)

About the Author

Previously, Fred Lee has been both a senior vice president of a major medical center and a cast member at Disney University. Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires patients and employee loyalty. At Disney, he helped to adapt and facilitate Disney’s approach to quality service and to develop its newest seminar on customer loyalty.

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