ISBN-10:
0974386006
ISBN-13:
9780974386003
Pub. Date:
04/01/2004
Publisher:
Second River Healthcare Press
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently: Cultural Insights from a Hospital Executive Who Became a Disney Cast Member

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently: Cultural Insights from a Hospital Executive Who Became a Disney Cast Member

by Fred Lee
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Product Details

ISBN-13: 9780974386003
Publisher: Second River Healthcare Press
Publication date: 04/01/2004
Series: Distributed (Non-Hap)
Pages: 216
Sales rank: 458,274
Product dimensions: 5.60(w) x 8.60(h) x 0.90(d)

About the Author

Previously, Fred Lee has been both a senior vice president of a major medical center and a cast member at Disney University. Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires patients and employee loyalty. At Disney, he helped to adapt and facilitate Disney’s approach to quality service and to develop its newest seminar on customer loyalty.

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If Disney Ran Your Hospital 2.8 out of 5 based on 0 ratings. 5 reviews.
neurodrew on LibraryThing More than 1 year ago
If Disney Ran Your Hospital9 1/2 Things You Would Do DifferentlyFred LeeI read this book at the behest of my boss, a way of encouraging everyone to improve patient satisfaction. The author is a health care executive, who worked for a year as a Disney cast member, as the workers at the amusement park are called. It has the usual combination, for a management book, of optimism and stories supporting insights that are hard to translate into action. I do not think that any amount of management optimism will get my personnel to regard their jobs as a actor regards the performance. I do not think that the administration will ever eliminate, as this book recommends, monetary awards for performance, and performance reviews. They would like us to satisfy every patient, all the time, by being cheerful and denying the realities of working with sick people in a hard environment. I resist the certain knowledge, as I have become aware of it over the years, that effectiveness as a clinician is more correlated to my mood, cheerfulness, persuasive powers, and charisma than it is correlated with study and knowledge of medicine.
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Guest More than 1 year ago
I read the book and highlighted away before the author came to town. Loved the book for it's many insights 'borrowed' from Disney castmembers.