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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

By Fred Lee
eBook
$9.99
By Fred Lee
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Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.

The book explains why standard service excellence initiatives in he...

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Medicine & NursingMedicineAdministration & ManagementHospitals & Health Administration