Table of Contents
Foreword by Barbara Riley vii
Preface xi
Introduction xv
1 Social-Sector Impact and Excellence: The Call to Be More Strategic 1
2 The Imperative Future State: High-Performance Measurement Cultures 8
3 The Reality: We Are Not as Good as We Think We Are 25
4 Nonprofits and Measurement Cultures 38
5 Government and Measurement Cultures 58
6 Letting Go of Excuses: The “Five C’s” of Easy and Effective Impact and Excellence 78
7 Culture and Leadership 94
8 Clarify Mission 119
9 Capture Impact: Getting Started 147
10 Capture Impact: The Next Steps 170
11 Communicate Value 194
12 Change and Celebrate 215
13 Taking the First Step 229
Appendix A Leadership and Culture Self-Assessment 241
Appendix B Measurement Resources’ Measurement Culture Study Results 243
References 251
Acknowledgments 257
About the Author 259
Index 261