About the Author
HELEN SPENCER-OATEY is Director of the Centre of Applied Linguistics at Warwick University, UK. She leads the Global People project on intercultural effectiveness, and researches and writes on language, culture and the management of rapport. Her interest in these areas developed when living for many years in Hong Kong and Shanghai.
PETER FRANKLIN is Professor of Business English and intercultural business and management communication at HTWG Konstanz University of Applied Sciences, Germany. He is a co-founder member of the KleM Institute for Intercultural Management, Values and Communication and is the editor of the internet-based knowledge and learning community The Delta Intercultural Academy.