ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

by Claire Agutter, Katie Villa (Narrated by)

Overview

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL^® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. 

Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

• Provides definitions of the key terms and concepts used in ITIL 4;
• Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
• Explains the key figures and diagrams in the ITIL syllabus.

This second edition has been updated to align with amendments to the ITIL^® 4 Foundation syllabus, including:

• Replacing ‘change control’ with ‘change enablement’ throughout;
• The removal of ‘IT’ from the definition of a change; and
• Updating definitions for customer, sponsor and user.

Start preparing for your ITIL Foundation exam – order your copy today.

ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Product Details

ISBN-13:	9781787782150
Publisher:	IT Governance Publishing
Publication date:	04/16/2020
Sold by:	Barnes & Noble
Format:	eBook
Pages:	79
Sales rank:	532,824
File size:	1 MB

About the Author

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. 

A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon.

To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech.

A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon.

To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.

Table of Contents

Introduction

Chapter 1: Key concepts of service management

Chapter 2: Service management roles

Chapter 3: All about services

Chapter 4: Service relationships

Chapter 5: Guiding principles

Chapter 6: The four dimensions of service management

Chapter 7: The Service Value System

Chapter 8: The Service Value Chain

Chapter 9: ITIL Practices

Chapter 10: Practices in depth

Chapter 11: The ITIL Foundation Exam 

Further reading