Table of Contents
Foreword by Randy Komisar xiii
Preface xvii
Prologue xxiii
Part One: Leadership Communication: Personal Awareness and Competing Dynamics 1
1 Discovering What Matters 9
Who Are You? 10
What Do You Want? 11
Recognizing and Refl ecting on Your Point of View—Defining Moments 15
Communicating Through the Prism of Your Values 18
Distilling Values into Conviction 18
2 Deepening Emotional Awareness 23
Recognition, Resonance, Regulation, and Response 24
The Neurobiology of Empathy: The Magic of the Mirror 28
Transmitting Empathy to Show Character: Developing Trust 32
Leadership: Empathy in Action 34
3 Connecting with Others 45
Unconscious and Unspoken Harmonies 46
Image and Symbol 48
Analogy and Metaphor 51
Narrative as Connection—Myth, Story, and Experience 56
The Rules of Engagement—Authenticity Is Paramount 64
4 Writing—Applying Discipline to Authenticity 67
Writing as a Process 68
Your Voice Comes Through 71
Documenting Competence and Connection 74
Part Two: The Personal Leadership Communication Guide: Biography with a Purpose 79
5 Establishing Competence and Building Trustworthiness 85
Establishing Competence 85
Building Trust—Authenticity 94
6 Creating Shared Context 115
Building a Common Understanding 116
Evidence: Logic and Data 133
Revealing the Personal: Showing the Passion 134
The Context Complete 136
7 Declaring and Describing the Future 141
Declaration: An Act of Creation 141
Making It Real: Spelling Out the Alternatives 144
Creating the World We Want 152
8 Committing to Action 155
Organizational and Personal Steps Toward Change 155
Personal Commitment, Personal Action 158
Involving Others—Asking for Commitment 165
9 Leadership Communication in Action 171
Projecting Your Message 173
Listening and Responding with Emotional Intelligence 177
The Daily Practice of Leadership Communication 187
Epilogue: Communication: The Cauldron of Leadership 197
Appendixes 201
A: The Choice and Use of Evidence in Leadership Communication 203
B: Framework for Personal Leadership Communication Guide 211
Notes 213
Recommended Reading 219
Acknowledgments 223
About the Author 227
Index 229