ISBN-10:
0071819045
ISBN-13:
9780071819046
Pub. Date:
04/18/2014
Publisher:
McGraw-Hill Professional Publishing
Legendary Service: The Key Is To Care / Edition 1

Legendary Service: The Key Is To Care / Edition 1

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Product Details

ISBN-13: 9780071819046
Publisher: McGraw-Hill Professional Publishing
Publication date: 04/18/2014
Edition description: List
Pages: 176
Sales rank: 302,280
Product dimensions: 8.50(w) x 5.70(h) x 0.90(d)

About the Author

KEN BLANCHARD, one of the most influential leadership experts in the world, is Cofounder and Chief Spiritual Officer of The Ken Blanchard Companies. He is the coauthor of 60 books that have sold more than 21 million copies, including the iconic The One Minute Manager.


KATHY CUFF is a senior consulting partner with The Ken Blanchard Companies and coauthor of Blanchard's Legendary Service customer service training program. Kathy is a popular and passionate trainer, consultant, and keynote speaker for organizations worldwide.


VICKI HALSEY is Vice President of Applied Learning for The Ken Blanchard Companies and coauthor of Blanchard's Legendary Service customer service training program. Vicki is sought out globally as a trainer, consultant, instructional designer, and keynote speaker.

Table of Contents

Introduction ix

1 A Frustrating Transaction 1

2 An Intriguing Course 3

3 What Is Legendary Service? 17

4 A Catalyst for Change 29

5 Ideal Service 39

6 Culture of Service 53

7 Attentiveness 77

8 Responsiveness 89

9 Empowerment 109

10 Six Months Later 139

Legendary Service Self-Assessment for Service Providers 145

Acknowledgments 149

About the Authors 153

Services Available-The Ken Blanchard Companies 157

Join Us Online 161

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