Listen!: The Art of Effective Communication: The Art of Effective Communication

by Dale Carnegie & Associates

Overview

Why do we so often fail to connect when speaking with business colleagues, family members, or friends? Wouldn't you like to make yourself heard and understood in all of your relationships? Using vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener-and making yourself heard and understood, Dale Carnegie will show you how it's done, even in difficult situations. Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. Dale Carnegie's original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. He is recognized internationally as the leader in bringing out the best in people and over 8 million people have completed a Dale Carnegie course.

Product Details

ISBN-13:	9781722520441
Publisher:	G&D Media
Publication date:	10/09/2018
Sold by:	Barnes & Noble
Format:	eBook
Pages:	240
File size:	743 KB

About the Author

Dale Carnegie&Associates, Inc. provides workplace learning and perfor- mance solutions. It offers leadership, team, and corporate training courses, including skills, communications and human rela- tions/skills, leadership training for managers, sales advantage, and sales success cours- es. The company’s course subjects include change management, customer service, effec- tive communication and interpersonal skills, employee engagement, executive training, leadership, organizational development, pre- sentation effectiveness, and sales. Its training categories include various courses, three day seminars, two day seminars, Web events, one day seminars, events, and online training services. The company was founded in 1912 and is based in New York City with locations and additional offices throughout the world.

Table of Contents

Foreword Joe Hart ix

Introduction xiii

Part 1 Receiver Factors

1 Receiver Frames and Filters 3

2 The Seven Types of Listeners 17

3 The Four Types of Listening 27

My Listening Log, Part One 35

Part 2 Sender Factors

4 Sender Filters and Frames 41

5 Encoding Factors 53

6 Communication Style Differences 63

My Listening Log, Part Two 73

Part 3 You're Not Listening! Communication Breakdowns

7 Conflict 81

8 Your Conflict Style (and What It Says about Listening) 97

My Listening Log, Part Three 115

Part 4 Effective Listening Techniques

9 The Einstein Factor: Never Stop Questioning 125

10 Poker Face 141

11 Listening in the New Millennium 157

My Listening Log, Part Four 169

Conclusion 173

Intuition: The Art of Listening to Yourself 181

Fourteen Days to Better Listening 191