Management of Event Operations

by Julia Tum, Philippa Norton

Overview

The Management of Event Operations: project management, planning and customer satisfaction provides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management to present a coherent and hands-on approach specifically for the events manager. The approach is pragmatic and is dictated by practical consequences and considerations, which are so important to an event manager who balances many views and needs from diverse stakeholders.

Product Details

ISBN-13:	9780750663625
Publisher:	Taylor & Francis
Publication date:	09/23/2005
Series:	Events Management
Edition description:	New Edition
Pages:	304
Product dimensions:	7.44(w) x 9.69(h) x (d)

About the Author

Julia Tum, Philippa Norton, J. Nevan Wright

Table of Contents

Introduction; An overview of operations: The events organisations and project management; Assessing customer needs; How operations achieve strategic objectives; Managing inter-relationships within the event industry; An inner-view of operations: Planning and control of an event project and its implementation; Forecasting techniques and capacity management strategies; Scheduling, inventory and time management; Resource decisions; Overall quality: Managing staff motivations; What quality awareness offers; Project evaluation; Doing it differently; Glossary; Index