Managing Knowledge Workers:: New Skills and Attitudes to Unlock the Intellectual Capital in Your Organization

by Frances Horibe

Overview

Managing Knowledge Workers provides practical, doable strategies for managing, motivating, and retaining knowledge workers, without breaking the bank. Managing Knowledge Workers focuses not just on understanding the value of knowledge in your organization, but on managing the human side of intellectual capital.
• Shows how to use other more powerful levers than money to attract and retain the knowledge workers.
• Provides hands-on advice on creating the right culture and environment through communication, involvement, consultation, and teamwork.
• Provides practical advice on how to handle new management challenges: how to manage knowledge you don't understand, how to encourage new knowledge to come forward, and much more.
• Features sample dialogues that offer concrete approaches to dealing with difficult real-life situations

'With an insightfully crafted guide to the implementation of intellectual capital concepts, Frances Horibe has made a tremendous contribution to leveraging people and their knowledge in the context of the new economy.'
Hubert Saint-Onge
Senior Vice President, Strategic Capabilities
The Mutual Group

'Managing Knowledge Workers is an excellent reference guide, addressing the challenges all business leaders face in maximizing the creation of shareholder wealth by harnessing the human capital of a capable and committed workforce.'
Gordon J. Feeney
Vice Chairman
Royal Bank Financial Group

'Provides a roadmap to optimizing our knowledge workers and maximizing our technology investment. Should be read by managers at all levels of the organization.'
Ken Henry
Vice President, Business Excellence
Manulife Financial

'We've finally figured out that the proxy for business success is customer loyalty. Managing Knowledge Workers is essential reading for those wanting to understand how to ensure the loyalty of those people essential to achieving customer loyalty--our employees!'
David Carlson
A VP, Customer Care
Newbridge Networks

Product Details

ISBN-13:	9780994929006
Publisher:	VisionArts International Inc.
Publication date:	12/16/2015
Sold by:	Barnes & Noble
Format:	eBook
File size:	3 MB

About the Author

Frances Horibe Ms Frances Horibe is a best-selling author whose books have been published in Canada, the U.S., Australia, Great Britain, China and the Arab states. She speaks and consults frequently with a wide variety of clients, both nationally and internationally. She was Vice-President of Quality and Customer Care for Achieve International, a management consulting firm. Achieve's clients included American Express, Black and Decker, and University of Alberta Hospitals. Other positions include Director-General, Strategic Planning & International Marketing for Transport Canada where she was tasked with restructuring, downsizing and revitalizing an organization with large headquarters and regional staffs. She was responsible for change management, internal communications, human resource planning and selling Transport Canada’s technical expertise overseas. Ms Horibe has been an examiner for the Canada Awards for Excellence and for IBM's T.J. Watson Award of Excellence as well as a regular guest columnist for the Canadian HR Reporter. She has a B.A. in Psychology from McGill University and an M.A. in Psychology from University of Western Ontario. She is also a secret fiction writer.