Managing Volunteers: How to Maximize Your Most Valuable Resource
Volunteers are the backbone of many an organization. This practical, hands-on guide, filled with useful tips and everyday examples, will help those responsible for volunteers successfully recruit and manage this invaluable resource.

Anyone who supervises volunteers will find this book an indispensable guide for navigating the intricacies of managing unpaid workers. Underlying the content is the message that volunteers are a vital part of an organization's workforce and should be treated as valuable members of the team. Volunteers can work alongside paid staff members to help the organization run smoothly and efficiently—and cost effectively. The book is packed with easily implemented advice and proven techniques for successfully handling common situations. Concise and easy to read, it assumes neither previous volunteer management experience nor familiarity with business practices, yet even experienced volunteer managers will come away with fresh ideas and new approaches.

To augment her own expertise and increase the diversity of viewpoints, the author interviewed volunteer managers from various types of organizations and shares their stories. Quotes and anecdotes throughout the book help readers relate to common problems and illustrate the challenges and rewards of managing volunteers.

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Managing Volunteers: How to Maximize Your Most Valuable Resource
Volunteers are the backbone of many an organization. This practical, hands-on guide, filled with useful tips and everyday examples, will help those responsible for volunteers successfully recruit and manage this invaluable resource.

Anyone who supervises volunteers will find this book an indispensable guide for navigating the intricacies of managing unpaid workers. Underlying the content is the message that volunteers are a vital part of an organization's workforce and should be treated as valuable members of the team. Volunteers can work alongside paid staff members to help the organization run smoothly and efficiently—and cost effectively. The book is packed with easily implemented advice and proven techniques for successfully handling common situations. Concise and easy to read, it assumes neither previous volunteer management experience nor familiarity with business practices, yet even experienced volunteer managers will come away with fresh ideas and new approaches.

To augment her own expertise and increase the diversity of viewpoints, the author interviewed volunteer managers from various types of organizations and shares their stories. Quotes and anecdotes throughout the book help readers relate to common problems and illustrate the challenges and rewards of managing volunteers.

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Managing Volunteers: How to Maximize Your Most Valuable Resource

Managing Volunteers: How to Maximize Your Most Valuable Resource

by Nancy Sakaduski
Managing Volunteers: How to Maximize Your Most Valuable Resource

Managing Volunteers: How to Maximize Your Most Valuable Resource

by Nancy Sakaduski

Hardcover(New Edition)

$55.00 
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Overview

Volunteers are the backbone of many an organization. This practical, hands-on guide, filled with useful tips and everyday examples, will help those responsible for volunteers successfully recruit and manage this invaluable resource.

Anyone who supervises volunteers will find this book an indispensable guide for navigating the intricacies of managing unpaid workers. Underlying the content is the message that volunteers are a vital part of an organization's workforce and should be treated as valuable members of the team. Volunteers can work alongside paid staff members to help the organization run smoothly and efficiently—and cost effectively. The book is packed with easily implemented advice and proven techniques for successfully handling common situations. Concise and easy to read, it assumes neither previous volunteer management experience nor familiarity with business practices, yet even experienced volunteer managers will come away with fresh ideas and new approaches.

To augment her own expertise and increase the diversity of viewpoints, the author interviewed volunteer managers from various types of organizations and shares their stories. Quotes and anecdotes throughout the book help readers relate to common problems and illustrate the challenges and rewards of managing volunteers.


Product Details

ISBN-13: 9781440803642
Publisher: Bloomsbury Academic
Publication date: 03/21/2013
Edition description: New Edition
Pages: 224
Product dimensions: 6.20(w) x 9.40(h) x 1.00(d)

About the Author

Nancy Sakaduski, MBA, is the owner of Sakaduski Marketing Solutions.

Table of Contents

Acknowledgments xi

Introduction xiii

The 10 Commandments of Good Volunteer Management xvii

Chapter 1 Where to Start 1

The Plan 1

Creating a Volunteer Program 5

Budgeting 7

Inheriting a Volunteer Program 8

Staff versus Volunteer Tasks 9

Questions to Get You Started 13

Chapter 2 Recruiting Good Volunteers 15

Why Do People Volunteer? 15

Kinds of Volunteers 17

Attributes of Good Volunteers 18

Ethnic and Cultural Diversity 19

Skill and Role Diversity 22

Recruiting from within the Organization 23

Recruiting Past Volunteers 25

Recruiting from the Community 26

Targeted Recruiting 28

Recruiting Tools: Printed Materials 30

Recruiting Tools: Publicity 31

Recruiting Tools: Websites, Electronic Communication, and Social Media 32

Questions to Get You Started 36

Chapter 3 Selection, Orientation, and Measurement 37

The Position Description 37

The Application Form 39

Screening/The Interview 41

Orientation 46

Hanging on to the New Recruits 49

Recordkeeping 50

Evaluation of Volunteers 51

Evaluation by Volunteers 53

Measuring Results 54

Questions to Get You Started 58

Chapter 4 Training 59

Developing a Good Training Program 59

How to Run an Effective Training Session 63

Other Ways to Train Volunteers 64

Addressing Fears 66

Training Short-Term or Spontaneous Volunteers 67

Training as a Benefit 68

Training Paid Staff to Work with Volunteers 69

Questions to Get You Started 70

Chapter 5 Organization and Communication 71

Matching the Volunteer to the Task 71

Flexible Work for Flexible Times 73

Organizing Volunteers 74

Delegation 75

Committees 78

Scheduling 80

Communication 82

How to Run a Meeting 84

Questions to Get You Started 87

Chapter 6 Policies, Procedures, and Liabilities 89

Policies 89

Procedures and Best Practices 93

Liability 94

Standard of Care 96

Risk Management 97

Managing Risk through Training 99

Abuse Clearances and Background Checks 100

Questions to Get You Started 101

Chapter 7 Special Kinds of Volunteers 103

Team Volunteers 103

Families Volunteering Together 104

Corporate-Sponsored Volunteers 106

Court-Ordered Community Service Volunteers 109

Children and Teens 110

Interns and Student Volunteers 113

Older Volunteers 115

People with Disabilities 118

"Virtual" Volunteers 120

Microvolunteering and Crowdsourcing 120

Voluntourism 122

Questions to Get You Started 123

Chapter 8 Retention, Recognition, and Rewards 125

Why Volunteers Leave 125

Empowerment 128

Sense of Belonging 130

Personal Growth 131

Socializing 132

Expressing Thanks and Giving Praise 133

Rewards 135

The Element of Fun 136

Sense of Accomplishment 137

Questions to Get You Started 138

Chapter 9 Potential Problems and How to Avoid Them 139

Handling Problems and Complaints 139

Prejudice/Bias/Harassment 142

Volunteers versus Paid Staff 143

Common Types of Problem Volunteers 145

When a Volunteer Doesn't Work Out 148

Preparing for Your Departure 151

Getting Help 152

What the Future Holds 152

Questions to Get You Started 155

Chapter 10 Resources, Support, and Information 157

Information on Volunteer Management 157

Productivity/Communication 158

Best Practices 160

Recruiting 161

Software/Cloud/Online Systems 161

Liability/Risk Management 162

Professional Organizations, Education, Credentialing, and Networking 163

International Resources 164

Information for Volunteers 165

Specialized Groups 166

Special Events/Days 169

National and Other Government Service 170

Notes 173

Bibliography 185

Index 193

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