Mastering Hard Conversations: Turning conflict into collaboration

by Mark Rosenberg

Overview

Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations.

In this practical and easy-to-read book, you will:

• Deepen your self-awareness and understanding of conflict
• Learn a step-by-step approach to preparing for hard conversations
• Develop your skills and increase your confidence to manage difficult situations
• Work through two powerful case studies that show how the process works
• Learn when and how to give effective feedback

Mastering Hard Conversations provides a proven, practical, structured approach to help you become a better leader by improving your communication and conflict management skills.

Product Details

ISBN-13:	9781922553874
Publisher:	Balanced Curve PL ATF Rosenberg Waters Trust
Publication date:	06/01/2022
Sold by:	Barnes & Noble
Format:	eBook
Pages:	208
File size:	2 MB

About the Author

Mark Rosenberg is an executive coach, mediator and facilitator who empowers leaders and their teams to achieve their potential. Mark startedhis professional career as a lawyer and part-time athlete, before moving into senior management roles in the private and public sector. Mark'smantra when working with clients is simple: listen, explore, respectfully challenge and support action.

Table of Contents

Introduction vii

Chapter 1 What are hard conversations - and why should you have them? 1

Chapter 2 How do you currently manage conflict? 17

Chapter 3 Hard conversations made easy: A practical process and framework 37

Chapter 4 Polishing your skills for hard conversations 59

Chapter 5 Preparing for hard conversations: Two case studies 91

Chapter 6 Having the hard conversations: Two case studies 127

Chapter 7 Giving and receiving feedback 151

Chapter 8 Dealing with certifiable assholes 165

Conclusion: Conflict is inevitable 179

Appendix A: Words describing emotions commonly experienced in conflict 185

Appendix B: Preparing for a hard conversation 187

Endnotes 193

Editorial Reviews

'Practical insights to help leaders address conflicts confidently and competently. Understandable and totally actionable.'

Craig Runde, author of the LinkedIn Learning course Improving Your Conflict Competence; co-author of Becoming a Conflict Competent Leader; Building Conflict Competent Teams

'In this excellent book, Mark Rosenberg provides guidance for leaders about what it takes to master hard conversations. This is a must-have primer for leaders who aim to develop and strengthen their skills and abilities.'

Cinnie Noble, author of Conflict Management Coaching: The CINERGY Model and Conflict Mastery: Questions to Guide You

'The tools in this book have lifted the performance of our executive team and our company. If you are dealing with change or growth in your organisation, Mark Rosenberg provides the wisdom and frameworks to help manage that change.'

Dr Rob Newman, CEO, Nearmap Ltd

'Mark Rosenberg has created a readable, concise, and authoritative summary of a universal human challenge: how to have constructive

conversations with people with whom one is interdependent yet beset by conflict. As a reader, I felt I was receiving sage advice from a trusted friend.'

Dan Dana, PhD, founder of Mediation Training Institute at Eckerd College (Florida, US)

From the Publisher