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Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback

By Ann Thomas, Jill Applegate
eBook
$15.00
By Ann Thomas, Jill Applegate
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Your customers are talking about you. Are you listening?

Whether they use social networks, online tools, or a myriad of other media, your customers are reviewing you, rating you, and ranting about you to friends, peers, and perfect strangers. Disappoint your customers with poor service, and they won't take it quietly. Give them a great experience, and they will become powerful and loyal advocates, pointing others your way. Customer interaction today is a whole new ballgame; are you prepared...

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BusinessMarketing & SalesPublic RelationsCustomer Service