Records and Information Management

by Patricia C. Franks

Overview

As Information Management put it, "On the strength of its currency and coverage alone, Franks' book is poised to take over as the recommended go-to reference for both students and RIM professionals for many years to come." The new second edition cements this work's status as an up-to-date classic, its content updated and expanded to address emerging technologies, most notably blockchain, and evolving standards and practices. Inside, Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites, email), and new media records (blogs, chat messages, and software as a service). Informed by an advisory board of experts in the field and with contributions by noted authorities, the text addresses such key topics as

• the origins and development of records and information;
• the discipline of information governance and developing a strategic records management plan;
• creation/capture and classification;
• retention strategies, inactive records management, archives, and long-term preservation;
• access, storage, and retrieval;
• electronic records and electronic records management systems;
• the latest on rapidly evolving technologies such as web records, social media, and mobile devices;
• vital records, disaster preparedness and recovery, and business continuity;
• monitoring, auditing, and risk management; and
• education and training.

This book’s authoritative blend of theory and practice makes it a matchless resource for everyone in the archives and records management field. Instructor/trainer extras include a set of ready-to-go, customizable PowerPoint slides to accompany the text.

Product Details

ISBN-13:	9780838917565
Publisher:	American Library Association
Publication date:	08/13/2018
Sold by:	Barnes & Noble
Format:	eBook
Pages:	528
Sales rank:	477,450
File size:	23 MB
Note:	This product may take a few minutes to download.

About the Author

Patricia C. Franks is an associate Professor in the School of Library and Information Science (SLIS) at San José State University in California, where she serves as the Master of Archives and Records Administration (MARA) Program Coordinator and the SLIS Internship Program Coordinator. Dr. Franks supervises virtual interns and teaches courses related to information organizations and management, archival studies, and records management. Her professional activities include working with ARMA International, most recently as Consensus Group Leader for both ANSI/ARMA 1-2011 Implications of Web-Based, Collaborative Technologies in Records Management and ARMA TR 21-2012 Using Social Media in Organizations.

Table of Contents

Records and Information Management: Second Edition Title Page Copyright Page Dedication Contents Illustrations Acknowledgments Introduction RECORDS AND RECORDKEEPING IN SOCIETY RECORDKEEPING IN THE UNITED STATES IN THE TWENTIETH CENTURY INFORMATION TECHNOLOGY, RECORDS, AND THE INFORMATION AGE WEB 2.0, SOCIAL MEDIA, AND SOCIETY SUMMARY PERSPECTIVE : Information Governance: We Are Finally Asking the Right Questions NOTES INFORMATION GOVERNANCE RECORDS MANAGEMENT AS A PROFESSIONAL MANAGEMENT DISCIPLINE RECORDS AND INFORMATION MANAGEMENT LIFECYCLE RECORDS MANAGEMENT PROGRAM ELEMENTS, FUNCTIONS, AND ACTIVITIES STANDARDS, LAWS, REGULATIONS, AND THE LEGAL ENVIRONMENT SUMMARY PARADIGM: The Information Governance Imperative in Healthcare NOTES INTRODUCTION RECORDS AND INFORMATION CREATION AND CAPTURE CONTROLLED LANGUAGE AND RECORDS CLASSIFICATION BUSINESS CLASSIFICATION SCHEMES INDEXING, CONTENT ANALYSIS, AND FILE PLAN DEVELOPMENT RECORDS MANAGEMENT METADATA SUMMARY PARADIGM: University Records Management File Plans NOTES RECORDS INVENTORY RECORDS APPRAISAL WEB RECORDS: IDENTIFYING, CAPTURING, AND SCHEDULING LEGAL AND REGULATORY COMPLIANCE DEVELOPING A RECORDS RETENTION AND DISPOSITION SCHEDULE SUMMARY PARADIGM: Leveraging a New Retention Schedule to Launch an Information Governance Program NOTES INTRODUCTION BUSINESS PROCESS MAPPING AND WORKFLOW PROCESS ACCESS CONTROLS ACTIVE STORAGE SYSTEMS SEARCH AND RETRIEVAL PROCESS METADATA AND METADATA STANDARDS PARADIGM: Introduction of Continuous Improvement in Records Management Programs and Processes Using Lean Practices NOTES ELECTRONIC RECORDS ENTERPRISE INFORMATION SYSTEMS (EIS) CONTENT MANAGEMENT SYSTEMS ENTERPRISE CONTENT MANAGEMENT SYSTEMS (ECMS) ELECTRONIC RECORDS MANAGEMENT ELECTRONIC RECORDS MANAGEMENT SYSTEMS (ERMS) ELECTRONIC RECORDS MANAGEMENT SYSTEMS GUIDANCE SHAREPOINT AND RECORDS MANAGEMENT DATA AND SYSTEM MIGRATION RECORDS MANAGEMENT IN THE CLOUD SUMMARY PARADIGM: The Art and Science of ERMS Deployment NOTES DEVELOPING TECHNOLOGIES: SOCIAL MEDIA SOCIAL MEDIA AND RECORDS MANAGEMENT DIFFUSION OF INNOVATION AND TREND SPOTTING EMERGING TECHNOLOGIES SUMMARY PARADIGM: Blockchain Technology and Recordkeeping NOTES BUSINESS RESUMPTION STRATEGIES VITAL RECORDS PROGRAM DISASTER PREPAREDNESS AND RECOVERY PLANNING BUSINESS CONTINUITY PLANNING SUMMARY PARADIGM: Wirral University Teaching Hospital NHS Foundation Trust Utility Disruption NOTES MONITORING THE MANAGEMENT OF RECORDS AUDITING THE RECORDS MANAGEMENT PROGRAM RISK MANAGEMENT SUMMARY PARADIGM: Identifying, Assessing, and Controlling Records and Information Management Risks—A Cross-Disciplinary Approach NOTES INFORMATION ECONOMICS (INFONOMICS) INFORMATION ASSET PRIVACY AND SECURITY SUMMARY PARADIGM: Integrating Information Governance into the Privacy and Security Landscape NOTES INACTIVE RECORDS AND RECORDS CENTERS ARCHIVES MANAGEMENT PARADIGM: Establishing the Jelly Belly Candy Company Archives: A Case Study of a Family-Owned Candy Company’s History and Recordkeeping NOTES LONG-TERM DIGITAL PRESERVATION DIGITAL CURATION AND STEWARDSHIP BUILDING A TRUSTED DIGITAL REPOSITORY CLOUD DIGITAL PRESERVATION AS A SERVICE DIGITAL PRESERVATION RESEARCH SUMMARY PARADIGM 12.1: Use Case—eArchive for Pharmaceutical Pre-Clinical Research Study Information PARADIGM 12.2: Archivematica to ArchivesDirect: A Practical Solution for Limited Staff Resources NOTES INTRODUCTION PREPARATION FOR RECORDS MANAGEMENT PROFESSIONALS RECORDS MANAGEMENT TRAINING PROGRAMS SUMMARY PARADIGM: Graduate Archival Education—The Master of Archival Studies at the University of British Columbia NOTES DEVELOPING A RECORDS MANAGEMENT PROGRAM IMPLEMENTING AN INFORMATION GOVERNANCE STRATEGY SUMMARY PERSPECTIVE: Perspectives on Information Governance and Managing Information Assets NOTES Appendix: A Sampling of Records Management Laws and Regulations Outside of the United States Glossary Bibliography About the Authors and Contributors Index