Risk Management for Events

by Julia Rutherford Silvers, William O'Toole

Overview

Risk Management for Events is a comprehensive and practical guide that supports academic and professional development programs to prepare individuals for entering or advancement in the international events industry.

Events of all types are produced every day for all manner of purposes, attracting all sorts of people. Creating and managing the environment in which these people will gather carries with it awesome responsibilities — legal, ethical, and financial. To provide a safe and secure setting and to operate in a manner that ensures that the hosting organizations or individuals achieve their objectives in a proper and profitable way, event risk management must be fully integrated into all event plans and throughout the event management process.

This new edition has been revised and updated to include:

• New case studies and examples from a wide range of international destinations and different types of events.
• Updated statistics and data throughout.
• New content on emergent risk, on-site decision-making, terrorism, and public health, including the COVID-19 pandemic, and corruption within events.
• Updated online material, including a case study archive and weblinks to useful resources.

This will be an invaluable resource for all those studying events management.

Product Details

ISBN-13:	9780367260644
Publisher:	Taylor & Francis
Publication date:	12/28/2020
Series:	Events Management
Edition description:	2nd ed.
Pages:	422
Product dimensions:	7.44(w) x 9.69(h) x (d)

About the Author

Julia Rutherford Silvers, Certified Special Events Professional, was an adjunct faculty member in the Tourism and Convention Administration Department of the University of Nevada in Las Vegas.

William O’Toole is a consultant working around the world as an events development specialist for organizations such as the European Commission, Deloitte, and the United Nations as well as national and state governments, private companies, and cities.

Table of Contents

About the authors x

Series preface xi

Preface to this edition xii

List of figures xvi

List of tables xviii

Part 1 Understanding risk management 1

Introduction 3

Risk, management, and risk management 4

The role and scope of events 8

The role and scope of event management 12

The integration of risk management and event management 20

Summary 22

Chapter review challenge 23

Practical risk management exercise 23

Key terminology 23

Case study 24

Introduction 27

The risk management process 28

The tools and techniques for effective risk management 39

Summary 55

Chapter review challenge 56

Key terminology 56

Discussion topic: fat tail risk and events 58

Exercise 59

Part 2 The scope of risk management 61

3 Legal and ethical compliance 63

Introduction 63

Legal responsibility 64

Contracts and other legal documents 67

Statutory and regulatory obligations 71

Event-specific legislation 80

Compliance management 80

Ethical issues 84

Summary 87

Chapter review challenge 87

Key terminology 88

4 Health, and safety 91

Introduction 91

Life safety codes 92

Public health issues 101

Occupational health and safety 107

Summary 113

Chapter review challenge 114

Practical risk management exercise 115

Key terminology 115

Research exercise 116

5 Loss prevention, corruption, and security 117

Introduction 117

Loss prevention 117

Contingency and continuity planning 120

Corruption 122

Risk financing and insurance 127

Summary 144

Chapter review challenge 145

Practical risk management exercise 146

Key terminology 146

Case study: the long spoon 147

6 Emergency preparedness 149

Introduction 149

Emergency management 151

Mitigation 154

Preparedness 159

Response 163

Recovery 165

Evacuations 168

Medical emergencies 172

Summary 177

Chapter review challenge 178

Practical risk management exercise 178

Key terminology 179

Part 3 Organizational safeguards 181

7 Administrative safeguards 183

Introduction 183

Time management 184

Financial management 187

Human resources management 194

Procurement management 201

Systems management 206

Summary 209

Chapter review challenge 210

Practical risk management exercise 210

Key terminology 210

8 Communications 213

Introduction 213

Communications management 217

Information management 229

Stakeholder management 236

Summary 240

Chapter review challenge 241

Practical risk management exercise 242

Key terminology 242

9 Marketing issues 245

Introduction 245

Marketing plan 247

Promotions 251

Public relations 256

Sponsorship management 262

Sales activities 266

Summary 268

Chapter review challenge 269

Practical risk management exercise 269

Key terminology 270

Part 4 Operational safeguards 273

10 Program design 275

Introduction 275

Designing the experience 277

Designing the environment 282

Food and beverage service 287

Entertainment 292

Production elements 295

Summary 300

Chapter review challenge 301

Practical risk management exercise 302

Key terminology 302

11 Site management 305

Introduction 305

Site selection 307

Site planning and development 312

Infrastructure management 316

Managing the logistics 325

Summary 329

Chapter review challenge 330

Practical risk management exercise 330

Key terminology 331

12 Attendee and crowd management 333

Introduction 333

Attendee and participant management 335

Crowd management and security 341

Attendee care and comfort 352

Summary 356

Chapter review challenge 357

Practical risk management exercise 357

Key terminology 358

Part 5 Appendices 361

Appendix A Event concept worksheet 363

Appendix B Risk register worksheet 364

Appendix C Site inspection checklist 365

Appendix D Security plan worksheet 369

Appendix E Sample instructions for security personnel 371

Appendix F Emergency plan worksheet 373

Appendix G Disaster preparedness supply kits 377

Appendix H Sample change order form 380

Appendix I Radio protocol 381

Appendix J Sample contact list 382

Appendix K Sample incident report form 383

Appendix L Stakeholder analysis worksheet 385

Appendix M Site plan worksheet 386

Bibliography 387

Index 395