Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach
Go from manager to coach—and motivate your staff to unprecedented success!

Since the original publication of this classic guide, organizations have recognized that sales coaching is a sales manager's most important role. Now, author Linda Richardson has completely updated and revised Sales Coaching to include the latest tools and techniques, as well as a refined sales coaching process for increasing performance.

Sales Coaching will help you make the essential transition from boss to coach so you can help salespeople achieve their goals. In this new role, you will empower your people to reach their highest potential by removing obstacles while fostering self and peer coaching, allowing direct reports to take responsibility for their own development. Richardson's broader objective is to help build and sustain a sales culture of continuous improvement and sales excellence. Inside you'll find a clear, practical, five-step approach to sales coaching that will result in dramatic changes in behavior.

Sales Coaching includes brand new guidance on

  • Maximizing technology
  • Coaching more effectively
  • Remote coaching
  • Coaching in-the-action
  • Quarterly coaching plans

Richardson provides the skills and strategies you need to deliver feedback that changes behavior and strengthen relationships with your sales team. This new edition gives you everything you need to achieve your objectives and build a winning sales culture. You will watch members of your team reach performance heights they would not attain without your guidance. The results will benefit everyone—you, your staff, and ultimately your customers.

The choice is yours: Be a manager who makes your salespeople do their jobs, or be a coach who helps your salespeople succeed.

1111948771
Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach
Go from manager to coach—and motivate your staff to unprecedented success!

Since the original publication of this classic guide, organizations have recognized that sales coaching is a sales manager's most important role. Now, author Linda Richardson has completely updated and revised Sales Coaching to include the latest tools and techniques, as well as a refined sales coaching process for increasing performance.

Sales Coaching will help you make the essential transition from boss to coach so you can help salespeople achieve their goals. In this new role, you will empower your people to reach their highest potential by removing obstacles while fostering self and peer coaching, allowing direct reports to take responsibility for their own development. Richardson's broader objective is to help build and sustain a sales culture of continuous improvement and sales excellence. Inside you'll find a clear, practical, five-step approach to sales coaching that will result in dramatic changes in behavior.

Sales Coaching includes brand new guidance on

  • Maximizing technology
  • Coaching more effectively
  • Remote coaching
  • Coaching in-the-action
  • Quarterly coaching plans

Richardson provides the skills and strategies you need to deliver feedback that changes behavior and strengthen relationships with your sales team. This new edition gives you everything you need to achieve your objectives and build a winning sales culture. You will watch members of your team reach performance heights they would not attain without your guidance. The results will benefit everyone—you, your staff, and ultimately your customers.

The choice is yours: Be a manager who makes your salespeople do their jobs, or be a coach who helps your salespeople succeed.

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Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach

Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach

by Linda Richardson
Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach

Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach

by Linda Richardson

Hardcover(2nd ed.)

$40.00 
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Overview

Go from manager to coach—and motivate your staff to unprecedented success!

Since the original publication of this classic guide, organizations have recognized that sales coaching is a sales manager's most important role. Now, author Linda Richardson has completely updated and revised Sales Coaching to include the latest tools and techniques, as well as a refined sales coaching process for increasing performance.

Sales Coaching will help you make the essential transition from boss to coach so you can help salespeople achieve their goals. In this new role, you will empower your people to reach their highest potential by removing obstacles while fostering self and peer coaching, allowing direct reports to take responsibility for their own development. Richardson's broader objective is to help build and sustain a sales culture of continuous improvement and sales excellence. Inside you'll find a clear, practical, five-step approach to sales coaching that will result in dramatic changes in behavior.

Sales Coaching includes brand new guidance on

  • Maximizing technology
  • Coaching more effectively
  • Remote coaching
  • Coaching in-the-action
  • Quarterly coaching plans

Richardson provides the skills and strategies you need to deliver feedback that changes behavior and strengthen relationships with your sales team. This new edition gives you everything you need to achieve your objectives and build a winning sales culture. You will watch members of your team reach performance heights they would not attain without your guidance. The results will benefit everyone—you, your staff, and ultimately your customers.

The choice is yours: Be a manager who makes your salespeople do their jobs, or be a coach who helps your salespeople succeed.


Product Details

ISBN-13: 9780071603805
Publisher: McGraw Hill LLC
Publication date: 11/03/2008
Edition description: 2nd ed.
Pages: 208
Product dimensions: 6.10(w) x 9.10(h) x 0.90(d)

About the Author

Linda Richardson is founder and executive chairwoman of Richardson, a leader in the global sales training industry. The recipient of many high-level sales awards, she is the author of numerous influential books, including Selling by Phone, Sales Coaching, and the New York Times bestselling Perfect Selling. She also teaches sales and management at The Wharton School and the University of Pennsylvania.

Table of Contents

Why This Second Edition? xiii

Introduction xv

1 Developmental Sales Coaching-Boss to Coach 1

Zones 3

Boss versus Coach 8

2 Developmental Sales Coaching-Priority One 13

What Is Developmental Sales Coaching? 14

3 Developmental Sales Coaching-The Model 21

Step 1 Connect and Clarify 23

Step 2 Compare Perceptions 26

Step 3 Consider Obstacles 35

Step 4 Construct to Remove Obstacle 36

Step 5 Commit to Action 40

Coaching Dialogue Examples 1 and 2 43

"They Talk First" Model 54

Developmental Sales Coaching Model 56

Developmental Sales Coaching-Sales Coach's Debriefing 57

4 Developmental Sales Coaching-The Skills 59

Ask Drill-Down Questions 60

Ask Directive Questions 60

Ask Neutral Questions 61

Ask Open-Ended Questions 61

Questioning Techniques 62

The Power of Questions 63

Resolving Objections 63

5 Developmental Sales Coaching-Feedback 67

Evaluative and Developmental Feedback 70

Developmental Feedback Guidelines 72

Praise 85

6 Developmental Sales Coaching-Focus and Discipline 89

Sales Coaching Plans 90

Allocating Time 90

Preparation and Follow-Up 93

Quarterly Developmental Sales Coaching Plan 97

Sales Manager's Quarterly Coaching Action Plans 98

Developmental Sales Coaching Session Planner and Follow-Up 99

Sales Manager's Postcoaching Debrief 101

7 Developmental Sales Coaching-Remote, Team, and In-the-Action Coaching 103

Telephone 106

Voice Mail, E-mail,... 108

Remote Coaching Essentials 111

Remote Coaching Model 112

Team Call Coaching 113

In-the-Action Coaching 115

8 Developmental Sales Coaching-Sales Meetings and Coaching Your Team 117

Attitudes toward Sales Meetings 118

Leading Sales Meetings118

Interpersonal Factors 130

Logistics of Meetings 130

Sales Meeting Decision Minutes 133

Sales Meeting Agenda Planner 134

Sales Meeting Checklist 135

9 Developmental Sales Coaching-Peer and Self-Coaching 137

Peer Coaching 137

Sales Manager As Peer 143

Self-Coaching 144

10 Performance Reviews and Consequence Coaching 147

Evaluative Picture 148

Development Plan 149

Your Roie 149

Preparing for the Performance Review 150

The Performance Review Model 152

Guidelines for Leading the Performance Review 156

The Performance Review Model 157

Self-Critique after the Performance Review 158

Annual Relationship Review 159

Consequence Coaching 159

Consequence Coaching Model 161

11 Developmental Sales Coaching-Technology As a Sales Coaching Tool 163

Benefits to the Sales Force 166

Benefits to You 167

Conclusion 173

Appendix Coaching Tools 175

Index 177

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