Service Levels A Complete Guide - 2019 Edition

Service Levels A Complete Guide - 2019 Edition

by Gerardus Blokdyk


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Are the service levels attainable for planned usage? Are the support service levels and problem resolution times for the applications acceptable? Services have either clearly defined service levels or service targets? How do you improve service levels for assets that are not complying with promised SLAs? You know what service levels you can impose on an internal function or service group?

This astounding Service Levels self-assessment will make you the established Service Levels domain master by revealing just what you need to know to be fluent and ready for any Service Levels challenge.

How do I reduce the effort in the Service Levels work to be done to get problems solved? How can I ensure that plans of action include every Service Levels task and that every Service Levels outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Levels costs are low? How can I deliver tailored Service Levels advice instantly with structured going-forward plans?

There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Levels essentials are covered, from every angle: the Service Levels self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Service Levels outcomes are achieved.

Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Levels practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Levels are maximized with professional results.

Your purchase includes access details to the Service Levels self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:

- The latest quick edition of the book in PDF

- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

- The Self-Assessment Excel Dashboard

- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

- In-depth and specific Service Levels Checklists

- Project management checklists and templates to assist with implementation


Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Product Details

ISBN-13: 9780655819837
Publisher: Emereo Pty Ltd
Publication date: 07/10/2019
Pages: 306
Product dimensions: 6.00(w) x 9.00(h) x 0.64(d)

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