The Basics of Process Mapping

by Robert Damelio

Overview

This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.

Product Details

ISBN-13:	9781563273766
Publisher:	Taylor & Francis
Publication date:	05/11/2011
Pages:	184
Product dimensions:	5.90(w) x 8.90(h) x 0.50(d)

Table of Contents

Overview. Thinking about Work. Why Map a Process? Relationship Maps. Cross-Functional Process Maps or Swimlane Diagrams. Flowchart. Seven Principles to Improve Flow. Appendix: Methods to Gain Content.