The Broken Link

by Erik P. Feldmanis

Overview

The broken Link in Customer Service.

Customer Service  -  A thing of the past?  Let's face it, it's clearly time to change the way many businesses and organizations do "Business".

Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a responsibility of the organization.

This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion  and developing of solutions to  real-world customer service events, focusing on why these processes sometimes go wrong and what can be done to reverse these spiraling trends.

Product Details

BN ID:	2940154985533
Publisher:	Erik P. Feldmanis
Publication date:	01/02/2018
Sold by:	Draft2Digital
Format:	eBook
File size:	192 KB

About the Author

Erik is an American/Latvian author and artist who resides in West Palm Beach with his wife Agnese.  His literary works include numerous articles for magazines such as the U.S. Army Aviation Digest and ALEA’s Airborne Law Enforcement Magazines. His creative writings include  “The Jungle”, “The Lost But Not Forgotten”, “Freedom of Choice” and a screenplay titled “Only in America”. Erik is a graduate of Embry Riddle Aeronautical University, The University of the State of New York, as well as holding a law enforcement certification from the Indiana Law Enforcement Academy. During this tenure, he also attended the Ohio Peace Officer Academy where he trained as a hostage negotiator.  Erik Retired from the United States Army with the rank of CW4.  During his military tenure, Erik served as a V.I.P. helicopter pilot, Aviation Life Support Officer, Maintenance and Standardization Officer.  He served as a line pilot, instructor and training center evaluator for the CE-560XL, DA-2000, Piaggio P180 and Sikorsky S-92.

Erik’s work as an artist primarily focuses on seascapes although he is also known for painting landscapes found in Latvia, the birthplace of his parents.