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About the Author
Table of Contents
Chapter 1 Discovering the real value of your company
Valuing the company
The importance of intangibles
Chapter 2 Vision, Mission, Objectives and Strategy
Vision and Mission
Objectives and Strategy
Strategy and results - why things might not happen?
Diagnosing the optimal ambition level
And speed for an organization
Chapter 3 Strategic Planning - Risk (Cyber security) and Budgeting
Evaluating progress and performance-vs Budget
Taking decisions -the impact of personality and group think
Consensus and how to reach it
Chapter 4 Change and Initiatives
Some drivers of change
Starting something new
We tried it before! Did you really?
Creating a sense of urgency
The six stages of bold, new initiatives
Chapter 5 Intelligence, Experience, Mistakes and Asking for Advice
Fast versus slow decision making
How important is experience?
Claims and good suggestions are free brainpower
Asking for help!
Chapter 6 Investments - deciding on what and when
Some important reasons for making investments
Investing in good tax advice
Technology: Software/AI investments
Equipment investments - lease - timing
Chapter 7 Waste: a cost and moral issue and enormously crucial factor.
Waste and complexity
Chapter 8 Leadership
Leadership focus - the future
Don't get stuck in your office. Get out more!
Widen your views - the internet effect
Positioning yourself-first impressions
Are you a Manager or a Damager?
Management style - attitude
For a start-up
Crisis and tough empathy
Some of the worst ways of handling a crisis
Social Media and its effect
HQ and its location
Chapter 9 Do you deserve talented employees?
Are people really an organization's greatest asset?
Key HR issues
The cost of a wrong hire, promotion and replacement cost
Talent acquisition and the friction issues between top, mid-level managers and newcomers
Create a workable talent management plan
Promote 'too early'
Job rotation and its advantages
Succession-planning is planning for success!
Doubling the return of your investments in training
Giving employees ownership
When - and why - do talented people leave?
What other important 'people asset' do you have?
Other stakeholders - unions.
Chapter 10 Communication
Communicate clearly and effectively
Listening versus talking
Chapter 11 Organising and Workplace Relationship Management
Organizing resources - creating and managing teams
The effect of physical closeness of the team
Do you know the composition of the 'cocktail' of your people?
Creating a top-performing team
Alignment - is it necessary?
Setting up a project team and choosing the leader
The effect of engagement on profitability?
Chapter 12 Setting yourself up to succeed in the changing world of work
How will you interact with technology, Al and robots?
Chapter 13 Organizational effectiveness
Creating and finding best practice
Finding 'gold' and inspiring people vertical and diagonal travel
Meetings - the eternal time-waster or success-creator
Suggestion schemes and the Quality Circle attitude and tools
Competitiveness - are you NO. 1?
Fixing things that don't work!
Chapter 14 Customers and other stakeholders
Defining your 'ideal' client
Defining your product and service - your USP
Staying in touch with customers and prospects
Entertainment - and its pitfalls
Saying thank you
Chapter 15 Buying and Selling 'right'
Buying and selling - the same thing really
Perception of value - timing and place
Always look at the whole picture
Fraud and bribery
Summary of insight