Table of Contents
Introduction ix
PR in the Days of Revolutions x
Chapter 1 PR Revolution 101 1
The New "Social Media" Normal 1
"From Crisis Point to Turning Point": The Bell Pottinger Case 5
Traditional Media: From Endangered to Extinct 8
Always Prepared: The Less-Than-10-Minutes Response Rule 12
The "Creative Liar" Notion: Bound for Extinction, Too 21
From "PR" to "…Live…" 22
From Measuring Rulers to Truly Measurable 24
Cultural Differences or Envelope Journalism? 26
Global Merging: PR on Top 27
Chapter 2 Into the Revolution 29
How I Got into the PR Business 29
PR: Defining Definitions 35
Standing Out in News Creation 40
Media's Woes and PR's "Blame" 41
PR, Not Propaganda 43
What's Left of Old-School PR? 48
For Health and Dignity 49
Chapter 3 The Revolution: The Fallen 51
The Death of the Press Release 51
The Death of the Press Conference 55
When Social Media Trumped the Internet 58
Going Viral: Contagion-Epidemics-Pandemics 59
The War with Advertising 63
Turning Public Communications Upside Down Again: Sir Martin Sorrell 75
Chapter 4 The Global PR Revolution: So far the One and Only! 79
PR's "Previous Life" 79
PR's First True Revolution 81
The Global PR Revolution Thesis and Its Discontents 106
Chapter 5 The Age of Total Transparency (TT) 111
A Brave New Transparent World 111
TT Basics 112
PR: Less Elitist Than Ever 113
Abusing TT 115
A Much Better Industry 119
The Power of Storytelling 120
Chapter 6 Media Beyond the Media 127
Objectified by the News 127
Who Owns the Media? 129
An Army of Amateurs 131
A Crisis Indeed 132
Reputation: Gone in Fifteen Seconds! 134
Major PR Disasters of the Social Media Age 135
What a PR Expert Should Be 143
Modern PR Tools: AMEC's Interactive Tool 144
Barcelona Principles 2.0 149
Traditional Political PR Is Dead! 156
PR, Trump Style 159
Brexit and the EU: Manipulation and Ineptitude 161
Facebook's Restrictions: Wrong Medicine for the Fake News Disease! 162
Chapter 7 The Industry After the Revolution 175
The Transformation of the PR Office 175
The Skills of Today 199
PR Experts or Editors? 200
The PR Language-Do We Understand It? 201
How to Sway People Today 201
In-House Clients' Trends: Chemistry or the Lack Thereof 202
When Small Is Bigger Than Big 206
Speed, Simplicity, Self-Confidence: The Rule 207
New Tools, Old Values 209
Measuring: Easier than Ever! 210
Risks: More than Ever! 211
Chapter 8 The PR Revolution: Regional Tips 221
The World's Regions 221
Honesty in Media 222
Education Today: The University of Life 241
Chapter 9 The Post-Revolutionary / Ever More Revolutionary Future 247
The Future of (Social) Media and the Future of PR 247
AI in PR 248
Software or Human Brain: You Choose (While You Still Can)! 250
Acknowledgments 273
About the Author 277
Index 279