The Incident Commander: How to Effectively Lead Crisis Response Teams
"The incredible social scrutiny and legal risk faced by large, well-known companies and brands makes their response to disasters, protests, or life-threatening incidents an exercise in getting it right . . . every time." - Dan Jagt, Retail Distribution Executive

Whether it's workplace violence threats, natural disasters, or other significant business disruptions, Jason Jones offers a wealth of experience and knowledge in what it takes to lead people through dynamic situations.

The Incident Commander draws you into actual crisis events that have occurred around the world and shares how to successfully navigate cross functional partners and executives from the early response stages to a full recovery.

You'll gain firsthand knowledge of what it takes to demonstrate courage, effectively communicate, and instill confidence within your organization or department.

What you'll attain from The Incident Commander:

  • Which leadership skills are needed to lead others during emergency situations
  • Understanding key insights and lessons learned from real-world crisis events
  • Definition of what makes a successful and effective leader
  • Simple and effective tools you can easily adopt within your organization
1145503116
The Incident Commander: How to Effectively Lead Crisis Response Teams
"The incredible social scrutiny and legal risk faced by large, well-known companies and brands makes their response to disasters, protests, or life-threatening incidents an exercise in getting it right . . . every time." - Dan Jagt, Retail Distribution Executive

Whether it's workplace violence threats, natural disasters, or other significant business disruptions, Jason Jones offers a wealth of experience and knowledge in what it takes to lead people through dynamic situations.

The Incident Commander draws you into actual crisis events that have occurred around the world and shares how to successfully navigate cross functional partners and executives from the early response stages to a full recovery.

You'll gain firsthand knowledge of what it takes to demonstrate courage, effectively communicate, and instill confidence within your organization or department.

What you'll attain from The Incident Commander:

  • Which leadership skills are needed to lead others during emergency situations
  • Understanding key insights and lessons learned from real-world crisis events
  • Definition of what makes a successful and effective leader
  • Simple and effective tools you can easily adopt within your organization
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The Incident Commander: How to Effectively Lead Crisis Response Teams

The Incident Commander: How to Effectively Lead Crisis Response Teams

The Incident Commander: How to Effectively Lead Crisis Response Teams

The Incident Commander: How to Effectively Lead Crisis Response Teams

Overview

"The incredible social scrutiny and legal risk faced by large, well-known companies and brands makes their response to disasters, protests, or life-threatening incidents an exercise in getting it right . . . every time." - Dan Jagt, Retail Distribution Executive

Whether it's workplace violence threats, natural disasters, or other significant business disruptions, Jason Jones offers a wealth of experience and knowledge in what it takes to lead people through dynamic situations.

The Incident Commander draws you into actual crisis events that have occurred around the world and shares how to successfully navigate cross functional partners and executives from the early response stages to a full recovery.

You'll gain firsthand knowledge of what it takes to demonstrate courage, effectively communicate, and instill confidence within your organization or department.

What you'll attain from The Incident Commander:

  • Which leadership skills are needed to lead others during emergency situations
  • Understanding key insights and lessons learned from real-world crisis events
  • Definition of what makes a successful and effective leader
  • Simple and effective tools you can easily adopt within your organization

Product Details

ISBN-13: 9781945783388
Publisher: How2Conquer
Publication date: 01/09/2026
Sold by: Barnes & Noble
Format: eBook
Pages: 128
File size: 3 MB

About the Author

Jason Jones has more than thirty years of experience in managing crisis events for some of the largest companies with iconic brands in the world, including Target Corporation, Cabela's, Meta, and Nash Finch Company. Jason attained obtained his Bachelor of Arts degree in Business Administration from Hastings College. He was the first student to ever be awarded an internship with the Adams County Sheriff's Department Narcotics Task Force. He later achieved his Master's Degree in Leadership from Augsburg University. He's is a successful graduate from the esteemed Executive Security International and a Certified Protection Professional and graduated from the McDonough School of Business at Georgetown University with a certificate in International Security Management. Jason believes strongly in his community and served as a Reserve Sheriff's Deputy for the Wright County Sheriff's Department for several years. Jason has been invited as a guest speaker to colleges, youth organizations, and other community organizations to share his story and insights about leadership and crisis management. Jason is also launching a variety of venues where you can learn more about The Incident Commander through his podcast, YouTube Channel, and website. Jason can often be found working on a baseball field, serving as a tenured board member for the American Legion Post 143 baseball organization, and cheering Lauren and Alex on in their athletic events. Jason has been blessed to be married to his wife Barb for twenty-five years, and they enjoy antiquing in their spare time.

Table of Contents

ContentsPrefaceIntroduction

Understanding the Role 

Being the Incident Commander 

Keys of Leadership

Part 1: The Incident CommanderChapter 1: Defining the Incident Commander

What It Takes

What the Incident Commander Is NOT 

Chapter 2: The 4 Cs of Incident Command

Credibility

Confidence

Communication

Collaboration

Know Your Limits 

Chapter 3: Leverage 

Your Resources 

Build Your Internal Network

Build Your External Network

Find Your Mentor 

Part 2: Build Your SystemChapter 4: Incident Commander Models

Types of ICs

Chapter 5: My Playbook

Tactics & Actions by Topic

Chapter 6: The Continuous Improvement CycleChapter 7: Putting It All Together

Severity & Mitigation Correlation Matrix

Create Your Own Risk Matrix

Part 3: Real World Crisis Management SituationsChapter 8: Kidnapping and Murder

Leadership Insights and Reflection

The Challenge

Incident Commander Actions 

Chapter 9: Wildfires

Leadership Insights and Reflection

Challenges

Incident Commander Actions

Insights

Crisis Management Conference Calls and Other Actions

Reflection Points

Chapter 10: Head on a Swivel - Managing Multiple Crises

Leadership Insights and Reflection

Incident Commander Challenges

Our Plan

Chapter 11: International Crisis Events

Cyclone Sidr

Civil Unrest

Chapter 12: Hurricanes 

Incident Commander Actions 

A Moment of Brilliance

Stretched Resources

A GO Team and Our President 

Chapter 13: Active Shooter Threat 

Incident Commander Actions 

Initial Response Priorities

Leadership Insights 

Wrap Up & ResourcesConclusionResources

Top 10 Takeaways 

Discussion Topics 

Template Evaluation

External Sources

References

About the AuthorAcknowledgements 
From the B&N Reads Blog
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