Table of Contents
Introduction: Connecting the Dots
What’s changed, how it will affect you, and what you can do about it
Chapter 1: Think Before You Act
Develop the strategic plan that shows you what to do
Chapter 2: The Engine for Growth
Ensure you have a healthy brand ready to go to market
Chapter 3: Hello World
Connect with consumers for the first time
Chapter 4: Courting Success
Cultivate prospects until they are ready to become buyers
Chapter 5: Closing the Deal
Convert prospects into customers
Chapter 6: Winning the Marathon
Keep customers and turn them into advocates
Chapter 7: Firing on All Cylinders
How to build and operate the system