The Q-Loop: The Art & Science of Lasting Corporate Change

The Q-Loop: The Art & Science of Lasting Corporate Change

by Brian Klapper, David Bedard

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Product Details

ISBN-13: 9781937134525
Publisher: Taylor & Francis
Publication date: 05/07/2013
Pages: 240
Product dimensions: 6.20(w) x 9.00(h) x 0.90(d)

About the Author


Brian Klapper is the President and Founding Partner of The Klapper Institute. He is an internationally recognized expert in business process transformation who has worked with global companies in a variety of sectors including financial services, consumer products, manufacturing, food service, utilities, retail, and healthcare. Brian’s experience spans all elements of the value chain and across all customer touch points. Prior to founding The Klapper Institute, Brian served as the President of The Tatham Group, a boutique strategy implementation firm, and was a Partner in the Financial Services practice of Oliver Wyman/Mercer Management Consulting. Brian is a recognized thought leader, speaker, and writer. He co-authored a chapter in Redesigning Healthcare Delivery, which has become an industry standard. Brian has been profiled in several publications including: The Wall Street Journal, Fortune, and The New York Times. He holds an MBA from The Wharton Graduate School of Business.

David Bedard is President of ING U.S. Annuities.

Table of Contents

Foreword xi

Acknowledgments xiii

Preface xv

Introduction xvii

Part 1 Entering the Q-Loop: Maximize Your Organization's Collective IQ

1 Adapt or Atrophy 3

2 Ideas-The Lifeblood of an Organization 17

3 Launch Your Employees on an Idea Quest 45

Part 2 Going Around the Q-Loop: Ignite a Grassroots Mind-Set Shift

4 Focus on a Mandate and Form a Team of Heroes 69

5 The Corporate Lab: The Art of the Possible 95

6 A Scientific Method for Achieving Your Mandate 127

Part 3 Exiting the Q-Loop: Embed the Q-Loop in Your Organization

7 Ignite a Wildfire of Pull 167

8 A Story of Change 187

Final Thoughts 199

Endnotes 203

Index 209

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