Table of Contents
Foreword vii
Glossary xi
Chapter 1 History 1
Chapter 2 Fifty Acronyms for the TSA 11
Chapter 3 Acts of Heroism, Bravery, and Humanity 13
Chapter 4 Checkpoints, Baggage Zones, Luggage Carousels, and Gate Calls 19
Checkpoints 19
Baggage Zones 35
Luggage Carousels 43
Gate Calls 44
Chapter 5 Animal House 53
Chapter 6 Of Drink and Drugs 59
Drunky, Drunky, Drunk, Drunk 59
Drugs? Those Aren't My Drugs 62
Chapter 7 Relationships with Other Organizations 67
Chapter 8 TSA Employees 71
ORD Leadership 71
Worst Examples of Officers 78
Chapter 9 TSA Blog 85
Chapter 10 FAQs 93
Common Requests/Statements and Responses 93
Common Responses to Questions 94
Chapter 11 An International Incident 95
Mexico 96
India 97
The Middle East 97
France 98
Poland 99
Iraq 99
Turkey 99
Scotland 101
Germany 101
Ireland 102
Chapter 12 Personal Unforgettable Moments 103
Chapter 13 People Whom I Escorted 107
Statesmen and Politicians 108
Foreign Dignitaries 116
Military Severely Injured 117
Celebrities 120
Sports Figures 125
Chapter 14 A Day in the Life 129
Afterword 135
Acknowledgments 137
About the Author 139