Turn This Conversation Around: The 4-Stage Process for Communication with Connection

Our ability to dialogue is essential to how we work, solve problems, and connect. Yet we are increasingly facing communication that feels more like a debate.


With emotionally charged conversations, we dig into our position trying to be heard and understood. When we're weary of conflict, we start avoiding conversations altogether. Either way, healthy communication breaks down. Everyone is left unsatisfied, often with damaged relationships.


There is another option: you can have positive, productive conversations - even when you may not agree.


Navigating Challenging Dialogue® is a unique 4-stage process for framing communication to create connections and get results. Beth Wonson teaches you how to turn your conversations around using real-world examples of fractured trust and unhealthy conflict.


A Must Read For Everyone!

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Turn This Conversation Around: The 4-Stage Process for Communication with Connection

Our ability to dialogue is essential to how we work, solve problems, and connect. Yet we are increasingly facing communication that feels more like a debate.


With emotionally charged conversations, we dig into our position trying to be heard and understood. When we're weary of conflict, we start avoiding conversations altogether. Either way, healthy communication breaks down. Everyone is left unsatisfied, often with damaged relationships.


There is another option: you can have positive, productive conversations - even when you may not agree.


Navigating Challenging Dialogue® is a unique 4-stage process for framing communication to create connections and get results. Beth Wonson teaches you how to turn your conversations around using real-world examples of fractured trust and unhealthy conflict.


A Must Read For Everyone!

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Turn This Conversation Around: The 4-Stage Process for Communication with Connection

Turn This Conversation Around: The 4-Stage Process for Communication with Connection

Turn This Conversation Around: The 4-Stage Process for Communication with Connection
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Turn This Conversation Around: The 4-Stage Process for Communication with Connection

Turn This Conversation Around: The 4-Stage Process for Communication with Connection

Overview

Our ability to dialogue is essential to how we work, solve problems, and connect. Yet we are increasingly facing communication that feels more like a debate.


With emotionally charged conversations, we dig into our position trying to be heard and understood. When we're weary of conflict, we start avoiding conversations altogether. Either way, healthy communication breaks down. Everyone is left unsatisfied, often with damaged relationships.


There is another option: you can have positive, productive conversations - even when you may not agree.


Navigating Challenging Dialogue® is a unique 4-stage process for framing communication to create connections and get results. Beth Wonson teaches you how to turn your conversations around using real-world examples of fractured trust and unhealthy conflict.


A Must Read For Everyone!

Product Details

ISBN-13: 9781736458945
Publisher: Beth Wonson & Company
Publication date: 09/02/2022
Sold by: Barnes & Noble
Format: eBook
Pages: 178
File size: 445 KB

About the Author

Beth Wonson lives in Sacramento, California with her partner, Janet, her horse Bailey, and her dog, Gracie. Beth is a speaker, leadership coach, and facilitator. She loves sharing the magic of NCD with audiences of all sizes and in all industries. In addition to doing work she loves, Beth enjoys the ocean, the redwoods, creating art, and spending time with family and friends.

Table of Contents

CopyrightDedicationPART I: TURN THIS CONVERSATION AROUND CHAPTER 1: Welcome To Navigating Challenging Dialogue® CHAPTER 2: Where My Journey BeganPART II: THE FOUNDATION OF NCD CHAPTER 3: Preparing Ourselves for Change CHAPTER 4: Shifting Your Lens On Communication CHAPTER 5: Communication Challenges Are Everywhere CHAPTER 6: Why Bad Communication Happens CHAPTER 7: Self-Protection And The Amygdala CHAPTER 8: Disrupting The Amygdala Reaction CHAPTER 9: Healthy Conflict Is Necessary CHAPTER 10: Anger Plays A Role In Self-CoachingPART III: The Principles of NCD CHAPTER 11: Be Aware Of The Energy You Bring To The Room CHAPTER 12: The Only Person I Can Manage Is Myself CHAPTER 13: Grace is in the Space CHAPTER 14: That's Fascinating CHAPTER 15: Curiosity is the Pathway to Empathy CHAPTER 16: You Can Only See The World Through Your Own Lens CHAPTER 17: Trust is Built One Conversation at a Time and One Experience at a Time CHAPTER 18: At the End of the Day, Everyone Just Wants to be Seen and Heard PART IV: The NCD Process OVERVIEW: The Framework HANDS-ON: Practicing The NCD Process STAGE 1: Start With The Story STAGE 2: Sifting for Facts STAGE 3: Shaping The Dialogue STAGE 4: Sharing What You've Prepared PART V: Seeing the NCD Process Applied LORINDA'S STORY: Wanting To Change Someone's Behavior TONY'S STORY: Feeling Pressure From Many Directions RAYMOND'S STORY: Building Trust SHASTA'S STORY: Strengthening Connection BETH'S STORY: A Mercurial Manager PART VI: Sustaining Your Practice THE NCD MANTRAS: Principles to Guide You SURPRISE DIALOGUES: A Different Conversation RESOURCES: Supporting Your Practice IN CLOSING: Where We Go From Here ACKNOWLEDGMENTS ABOUT BETH WONSON

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