Utilizing the 3Ms of Process Improvement: A Step-by-Step Guide to Better Outcomes Leading to Performance Excellence

by Richard Morrow

Overview

Why is it that some improvement efforts succeed while others fail despite robust change management programs and the often do-or-die pressure to improve? Quite simply, there are three elements that separate those that succeed from those that fail. They are the 3Ms Measure, Manage to Measure, and Make-it-Easy.Complete with forms, templates, and case

Product Details

ISBN-13:	9781466566798
Publisher:	Taylor & Francis
Publication date:	07/27/2017
Sold by:	Barnes & Noble
Format:	eBook
Pages:	322
File size:	8 MB

About the Author

Richard Morrow

Table of Contents

Overview of Process Improvement and the 3Ms. Change Leadership. Resistance to Change and Process Improvement. Process Improvement Methodologies. Roadmap for Process Improvement. Chartering the Process Improvement Work. Stakeholder Analysis. Finding the Root Causes, Improving, and Controlling. Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier. What to Measure. Measure Risk to Achieve High Reliability. Measurement as a System. How to Share and Communicate Measurements. 3Ms: Manage to the Measure. 3Ms: Make It Easier. High Reliability. Summary.

Editorial Reviews

In this book, Rick Morrow provides a clear, structured, and disciplined approach to improving processes and systems in any industry or organization in need of improvement. He gives readers great insight into how all the tools of improvement can indeed be used in an integrated approach to improve service or product reliability, quality, safety, utilization, and efficiency. He wraps this around straightforward steps and the management systems required to sustain improvements. A must read for all looking to improve an organization and delivery system.
—Charles Hagood, Founder & Past President of The Access Group, International Industrial and Business Services Consulting

As an international expert in quality and safety, Utilizing the 3Ms of Process Improvement is my go-to-guide for practical applications in process improvement. This is a must read for all professionals looking to create sustainable processes and improve outcomes.
—David Jaimovich, MD, President of Quality Resources International

In this book, Rick Morrow provides a clear, structured, and disciplined approach to improving processes and systems in any industry or organization in need of improvement. He gives readers great insight into how all the tools of improvement can indeed be used in an integrated approach to improve service or product reliability, quality, safety, utilization, and efficiency. He wraps this around straightforward steps and the management systems required to sustain improvements. A must read for all looking to improve an organization and delivery system.
—Charles Hagood, Founder & Past President of The Access Group, International Industrial and Business Services Consulting

As an international expert in quality and safety, Utilizing the 3Ms of Process Improvement is my go-to-guide for practical applications in process improvement. This is a must read for all professionals looking to create sustainable processes and improve outcomes.
—David Jaimovich, MD, President of Quality Resources International

From the Publisher