What Every Manager Should Know about Quality

by Thomas Pyzdek

Overview

"Offers an accessible account of quality control and features forms, worksheets, and step-by-step procedures that simplify statistical process control - showing how to build a business that will thrive in today's economy. "

Product Details

ISBN-13:	9781040158920
Publisher:	CRC Press
Publication date:	11/28/1990
Sold by:	Barnes & Noble
Format:	eBook
Pages:	232
File size:	7 MB

Table of Contents

Preface, 1. Basic Concepts of Quality Control, 2. Vendor Quality Assurance, 3. Human Resources and Quality, 4. Quality Organization and Management, 5. Quality Information Systems, 6. Probability and Statistics for Quality Control, 7. Statistical Process Control, 8. New Quality Technologies, 9. The Modern Approach to Quality Management, 10. The Malcolm Baldrige National Quality Award, 11. Total Quality Management, Appendix, References, Index

Editorial Reviews

From the author of What every engineer should know about quality control, comes this nontechnical treatment for managers which provides a brief overview of the disciplines affecting quality control, covering basic concepts, vendor quality assurance, human resources, organization and management, information systems, probability and statistics, statistical process control, new quality technologies, the Malcolm Baldridge National Quality Award, and total quality management. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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