What Is Six Sigma?

by Peter S. Pande, Lawrence Holpp

Overview

A brief introduction to Six Sigma­­ for employees

Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by bestselling author Peter Pande,What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigma­­not just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations.

Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program. Includes:

• The six themes of Six Sigma
• A five-step roadmap to Six Sigma implementation
• The 10 basic tools of Six Sigma, with an entire page devoted to each

Product Details

ISBN-13:	9780071412704
Publisher:	McGraw Hill LLC
Publication date:	11/16/2001
Sold by:	Barnes & Noble
Format:	eBook
Pages:	98
Sales rank:	732,227
File size:	739 KB

About the Author

Peter S. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm.. He is an experienced executive consultant and has helped guide Six Sigma initiatives at major corporations. He cowrote the bestselling The Six Sigma Way as well as The Six Sigma Way Team Fieldbook.

Larry Holpp is a consultant with Pivotal Resources. He was previously Vice President, Quality and a Master Black Belt at GE Capital. Holpp is the author of Managing Teams, and The Team Turbo Training Kit, and has published two dozen articles on training and quality in professional journals.

Table of Contents

Acknowledgments

1: The Six Sigma Success Story ..... 1

2: Six What? What's a Sigma? ..... 6

3: Six Sigma in Your Organization ..... 17

4: The Six Sigma Teams Problem-Solving Process: DMAIC ..... 27

5: Survivor's Guide to Six Sigma ..... 42

6: A Look Inside the Six Sigma Toolkit ..... 51

7: Six Sigma in Action: Some Success Stories ..... 68

8: A Note to Managers: How You Can Help Lead Six Sigma ..... 74

9: A Note to Six Sigma Employees: Nine Things You Should Do and Five Skills to Develop ..... 81

Appendix ..... 87