Writing for Interaction: Crafting the Information Experience for Web and Software Apps

Writing for Interaction: Crafting the Information Experience for Web and Software Apps

by Linda Newman Lior


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Writing for Interaction focuses on the art of creating the information experience as it appears within software and web applications, specifically in the form of user interface text. It also provides strategies for ensuring a consistent, positive information experience across a variety of delivery mechanisms, such as online help and social media.

Throughout this book, you'll learn simple techniques for writing consistent text with the right tone, how to select content delivery mechanisms, and how straightforward, clear layouts help your customer interact with your application. Divided into five sections, the book completely covers the information experience design process from beginning to end. You'll cover everything from understanding your users and their needs, to creating personas, designing the IX strategy, creating your information, and evaluating the resulting information experience. This is your one-stop reference for information experience!

  • Illuminates writing principles and practices for use in interactive design
  • Includes examples, checklists, and sample processes, highlighting practical approaches to designing the information experience
  • Provides the complete picture: understanding customer needs, creating personas, and writing the text appearing within the user interface

Product Details

ISBN-13: 9780123948137
Publisher: Elsevier Science
Publication date: 04/19/2013
Pages: 292
Product dimensions: 7.50(w) x 9.20(h) x 0.70(d)

About the Author

Linda Newman Lior has been working in software design and development for over 20 years in the field of information design. Her experience includes instructional design for educational software programs and computer based training, information design for start-up companies, and 10 years at Microsoft as a usability engineer, information experience designer and technical writer. She is currently focusing on information experience design and writing for SaaS web applications. She studied Instructional Design and Computers in Education at San Diego State University where she earned her MA in Educational Technology.

Table of Contents

Section 1: Introducing the Information Experience Chapter 1. What is the information experience? Chapter 2. Design and development models

Section 2: Understanding your users and their information needs Chapter 3. Getting to know your users Chapter 4. Gathering data about your users Chapter 5. Creating Your Personas

Section 3: Designing your IX Strategy Chapter 6. Understanding User Reading Patterns Chapter 7. Applying Usability Principles Chapter 8. Creating Style Guidelines

Section 4: Creating the information experience Chapter 9. Designing your Information Strategy Chapter 10. Writing the User Interface Text Chapter 11. Writing for Diverse Audiences

Section 5: Evaluation Chapter 12. Evaluating the IX Experience

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