After her fair share of parenting as a mum and a step-mum, Penny Palmano decided to tackle what she saw as an epidemic of bad manners. Armed with a pen, she got her firm views down on paper, and soon she had written a guide book teaching good manners called "Yes, please. Thanks!". Penny doesn't claim to be an expert but believes her first-hand experience more than qualifies her for the job.

After her fair share of parenting as a mum and a step-mum, Penny Palmano decided to tackle what she saw as an epidemic of bad manners. Armed with a pen, she got her firm views down on paper, and soon she had written a guide book teaching good manners called "Yes, please. Thanks!". Penny doesn't claim to be an expert but believes her first-hand experience more than qualifies her for the job.