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Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
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Hardcover $24.99
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
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Paperback $56.95
Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians / Edition 2, Author: Rhea Joyce Rubin
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Defusing the Angry Patron: A…
by Rhea Joyce Rubin
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Paperback $72.00
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Customer Visits: Building a Better Market Focus: Building a Better Market Focus / Edition 3, Author: Edward F. McQuarrie
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Customer Visits: Building a…
by Edward F. McQuarrie
Paperback $77.99
Title: A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool / Edition 2, Author: Janelle Barlow
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A Complaint Is a Gift: Using…
by Janelle Barlow, Claus Møller
Paperback $24.95
Title: Food Quality and Consumer Value: Delivering Food that Satisfies / Edition 1, Author: Monika J.A. Schrïder
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Food Quality and Consumer…
by Monika J.A. Schrïder
Paperback $119.99
Title: The Lifebelt: The Definitive Guide to Managing Customer Retention / Edition 1, Author: John A. Murphy
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The Lifebelt: The Definitive…
by John A. Murphy
Hardcover $90.00
Title: The Market Value Process: Bridging Customer & Shareholder Value / Edition 1, Author: Alan S. Cleland
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The Market Value Process:…
by Alan S. Cleland, Albert V. Bruno
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Hardcover $55.00
Title: How to Measure Customer Satisfaction / Edition 2, Author: Nigel Hill
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How to Measure Customer…
by Nigel Hill
Paperback $54.95
Title: Integrating Performance and Budgets: The Budget Office of Tomorrow, Author: Jonathan D. Breul
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Integrating Performance and…
by Jonathan D. Breul, Carl Moravitz, Philip G. Joyce, Julia Melkers, Katherine Willoughby editor-in-chief, Public Administration Review and Golembiewski Professor of
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Paperback $60.00
Title: Mass Customization for Personalized Communication Environments: Integrating Human Factors, Author: Constantinos Mourlas
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Mass Customization for…
by Constantinos Mourlas, Panagiotis Germanakos
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Hardcover $180.00
Title: Commitment-Led Marketing: The Key to Brand Profits is in the Customer's Mind / Edition 1, Author: Jan Hofmeyr
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Commitment-Led Marketing: The…
by Jan Hofmeyr, Butch Rice
Hardcover $80.00
Title: Customer Friendly: The Organizational Architecture of Service, Author: James T. Ziegenfuss
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Customer Friendly: The…
by James T. Ziegenfuss
Hardcover $101.00
Title: The Brand Promise: How Ketel One, Costco, Make-A-Wish, Tourism Vancouver, and Other Leading Brands Make and Keep the Promise That Guarantees Success / Edition 1, Author: Duane Knapp
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The Brand Promise: How Ketel…
by Duane Knapp
Hardcover $44.00

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