Just Announced: The Children's & YA Book Awards Winners Explore Now
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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
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Hardcover $24.99
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
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Paperback $58.99
Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians / Edition 2, Author: Rhea Joyce Rubin
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Defusing the Angry Patron: A…
by Rhea Joyce Rubin
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Paperback $72.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Relationship Building in Public Relations / Edition 1, Author: Petra Theunissen
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Relationship Building in…
by Petra Theunissen, Helen Sissons
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Paperback $54.99
Title: Supply Chain Optimization / Edition 1, Author: Joseph Geunes
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Supply Chain Optimization /…
by Joseph Geunes, Panos M. Pardalos
#98 in Series
Paperback $169.99
Title: Integrating Performance and Budgets: The Budget Office of Tomorrow, Author: Jonathan D. Breul
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Integrating Performance and…
by Jonathan D. Breul, Carl Moravitz, Philip G. Joyce, Julia Melkers, Katherine Willoughby editor-in-chief, Public A
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Paperback $63.00
Title: The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions / Edition 1, Author: Barbara A. Gutek
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The Dynamics of Service:…
by Barbara A. Gutek
Hardcover $50.00
Title: Implementing SAP® CRM: The Guide for Business and Technology Managers / Edition 1, Author: Vivek Kale
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Implementing SAP® CRM: The…
by Vivek Kale
Paperback $74.95
Title: The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center / Edition 4, Author: Keith Dawson
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The Call Center Handbook: The…
by Keith Dawson
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Paperback $62.95
Title: Advances in Services Marketing and Management / Edition 1, Author: Teresa A. Swartz
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Advances in Services Marketing…
by Teresa A. Swartz, David E. Bowen, Stephen W. Brown
#7 in Series
Hardcover $150.99
Title: Repositioning: Marketing in an Era of Competition, Change, and Crisis / Edition 1, Author: Steve Rivkin
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Repositioning: Marketing in an…
by Steve Rivkin, Jack Trout
Hardcover $37.00
Title: Engaging Brands: A Customer-Centric Approach for Superior Experiences / Edition 1, Author: Michela Addis
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Engaging Brands: A…
by Michela Addis
Paperback $49.99
Title: Enlightened Marketing in Challenging Times: Proceedings of the 2019 AMS World Marketing Congress (WMC), Author: Felipe Pantoja
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Enlightened Marketing in…
by Felipe Pantoja, Shuang Wu, Nina Krey
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Hardcover $169.99

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