Title: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction, Author: Andrew Waite
Title: Noise Reduction in Speech Applications, Author: Gillian M. Davis
Title: Technologies of Consumer Labor: A History of Self-Service, Author: Michael Palm
Title: Telecommunications: A Systems Approach, Author: G. Smol
Title: The Telecom Handbook: Understanding Telephone Systems and Services, Author: Jane Laino