COMMUNICATION SKILLS IN PRACTICE / Edition 1

COMMUNICATION SKILLS IN PRACTICE / Edition 1

by Diana Williams
ISBN-10:
1853022322
ISBN-13:
9781853022326
Pub. Date:
01/01/1997
Publisher:
Kingsley, Jessica Publishers

Paperback

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Overview

COMMUNICATION SKILLS IN PRACTICE / Edition 1

Recent changes in the health service - such as the patients charter and the market forces principle - have highlighted the need for the health professional to have effective communication skills in order to maintain a high quality of service to the client. This book will meet the demands brought about by the changes in role from the student to practitioner through to managerial responsibilities.

Offering practical advice and guidance, it shows how to develop communication skills for the health professional. The book is intended for speech therapists; health visitors; general practitioners; physiotherapists; occupational therapists and other professionals who provide health care.

Product Details

ISBN-13: 9781853022326
Publisher: Kingsley, Jessica Publishers
Publication date: 01/01/1997
Edition description: New Edition
Pages: 336
Product dimensions: 6.10(w) x 9.17(h) x 0.79(d)

About the Author

Diana Williams is a full-time lecturer at The Central School of Speech and Drama. She teaches on the MA in Human Communication and is coordinator for continuing education programmes.

Table of Contents

Section One: Communication Skills - A Definition; non-verbal communication: proximity, eye-contact and eye-gaze, facial expression, gesture, body posture, head movements. Para-linguistic features of communication: tone of voice, quality of voice, volume, intonation and pitch, rate of speech, conversational oil (e.g..mm,er). Verbal communication: what makes a good verbal communicator? Advanced verbal skills relevant to professionals. Section Two: Interviewing; purpose of interviews, scene setting, gathering information, involving the interviewee, completing the interview, dealing with difficult situations, working with interpreters. Interviewing skills in context: clinical, appraisal/disciplinary, recruitment and media. Section Three: Professional Meetings; preparation, communication roles, presenting self. Meetings skills in context: business meeting, multidisciplinary, case conference and committees/working parties. Section Four: Presentations; preparation, establishing rapport with the audience, effective use of voice, delivering content, using non-verbal communication and effective use of audio visual aids. Presentation skills in context: client/carer workshops, presentations to other professionals, lectures, selling your service and presenting your research

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